Production Support Engineer

We are seeking a Network / System Engineer to perform Level two production support tasks. The role involves working within a global team, providing on-call support to triage problems, and coordinating with various support teams across the organization. This position requires strong analytical, troubleshooting, and communication skills to manage incidents, problems, and changes effectively., * Provide Level two production support and manage related tasks.

• Handle on-call responsibilities for triaging problems and coordinating with support teams.
• Execute activities related to incident management, problem management, and change management.
• Work with Oracle/PL SQL, Unix/Linux, Autosys, and JIL scripts.
• Utilize networking and Windows basics for troubleshooting and support.
• Collaborate with a global team, demonstrating effective communication and interpersonal skills.

Experience: 3 to 5 years of overall experience in a production support environment.

Technical Skills: Oracle/PL SQL, Unix/Linux, Autosys, JIL script, and basic knowledge of Windows/networking.

Preferred Qualifications

• Experience with Splunk, ServiceNow, and mobile application support.
• Proficiency in Python, Jira, Tableau, and SQL.
• Knowledge of automation skillsets.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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