IT Systems Engineer

ET&T is looking for an experienced “Technical Alignment Engineer” who believes the best support ticket is the one that never needs to be opened.

This is not a traditional help desk role. Your primary responsibility will be to proactively evaluate, document, standardize, and improve our clients’ technology environments.

You will conduct regular remote and on-site reviews, compare client environments against ET&T’s defined technical and cybersecurity standards, and remediate issues within an established scope. When a finding requires greater planning, investment, or architectural change, you will clearly document the need and help transition it into a properly scoped project.

The right person combines broad technical knowledge with curiosity, organization, sound judgment, and exceptional documentation habits.

What You’ll Do

• Audit client environments against ET&T’s technical, operational, and cybersecurity standards.
• Remediate identified gaps using approved standards and procedures.
• Determine whether findings should be resolved immediately, scheduled as controlled changes, discussed with the client, or scoped as projects.
• Maintain accurate client documentation, including infrastructure, applications, credentials, assets, network diagrams, procedures, and client-specific support information.
• Conduct regular client site visits to complete physical assessments, remediation, and documentation.
• Build trusted client relationships through clear communication and professional follow-through.
• Identify risks, recurring problems, aging infrastructure, and opportunities for long-term improvement.
• Provide clear technical handoffs to service leadership, project teams, and account management.
• Serve as a Level 2 escalation resource as needed.
• Help improve ET&T’s technical standards and internal processes based on what you encounter in the field.

Our standards cover a broad range of areas, including servers, workstations, networking, firewalls, backups, Active Directory, Microsoft 365, identity, security tools, and documentation.

You’ll Be Successful Here If You

• Prefer preventing recurring problems over repeatedly fixing symptoms.
• Can methodically assess an unfamiliar technology environment.
• Treat documentation as part of completing the technical work.
• Follow standards while recognizing when an exception or escalation is necessary.
• Can balance technical quality, client impact, risk, effort, and urgency.
• Communicate clearly with both technical and nontechnical people.
• Take ownership of findings through remediation, escalation, or documented handoff.
• Are comfortable working independently while remaining accountable to a team.

• Microsoft Administration: 3 years (Required)

$65,000 - $85,000 a year 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance Full-time 2360 Avenue A, Bethlehem, PA 18017, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you previously worked in a Managed Service Provider (MSP) environment?