System Support Technician

We are seeking a highly motivated and technically skilled System Support Technician to join our IT support team. This role is essential in maintaining the integrity, security, and efficiency of our organization’s IT infrastructure. The successful candidate will provide comprehensive technical support to end-users, troubleshoot hardware and software issues, and assist in managing network systems. This position offers an excellent opportunity to contribute to a dynamic environment where problem-solving skills and customer service excellence are highly valued., * Provide technical support and assistance to users via help desk systems, ensuring prompt resolution of hardware, software, and network issues.

• Troubleshoot and resolve equipment problems related to desktops, laptops, mobile devices, printers, and peripherals.
• Support the configuration, maintenance, and management of operating systems including Windows, macOS, Linux, and Windows Server environments.
• Manage user accounts and permissions through Active Directory, including account creation, modification, and deactivation.
• Assist with network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and other security measures.
• Support the installation and upgrade of computer hardware components and software applications.
• Monitor IT infrastructure performance and conduct analysis to identify potential issues before they impact operations.
• Maintain accurate records of support tickets using help desk systems; prioritize tasks effectively to meet operational needs.
• Collaborate with IT team members on projects related to network improvements, security enhancements, and system upgrades.
• Provide training or guidance to end-users on operating systems, software applications, and best practices for cybersecurity.

• Proven experience in IT support or desktop support roles within a fast-paced environment.
• Strong knowledge of Microsoft Office suite applications and proficiency in using help desk management tools.
• Demonstrated ability to troubleshoot hardware issues such as computer hardware failures and peripheral malfunctions.
• In-depth understanding of computer networking concepts including LAN/WAN configurations, TCP/IP protocols, DNS management, VPNs, firewalls, and network security practices.
• Experience supporting Windows (including Windows Server), macOS, Linux operating systems, and mobile devices.
• Familiarity with Active Directory management for user account administration.
• Ability to diagnose software problems related to operating systems or applications; perform effective software troubleshooting.
• Excellent communication skills with a focus on customer service; capable of explaining technical issues clearly to non-technical users.
• Analytical skills necessary for diagnosing complex technical problems quickly and accurately.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.

If you possess a passion for technology support coupled with strong problem-solving abilities and excellent communication skills, we encourage you to apply. Join us in ensuring our IT environment remains robust, secure, and efficient.

Pulled from the full job description 401(k) Health insurance Dental insurance, * 401(k)

• Dental insurance
• Health insurance