Software Support Specialist- Entry Level

• Attend daily stand-up meetings (virtually and onsite) with your team to tackle issues head-on
• Troubleshoot and resolve software issues, with guidance from our development team
• Collaborate cross-functionally with Sales, Training, Programming, and QA teams
• Test new product features and software upgrades (and break them before our clients do)
• Advocate for customers and help shape the future of the product
• Stay organized, juggle priorities, and always follow through

Let’s be real-this is a hard job. It’s fast-paced, constantly evolving, and packed with learning curves. But if you’re the kind of person who runs toward challenges instead of away from them, who thrives under pressure, and who genuinely wants to grow their career in tech, then you might just love it here., * A growth mindset-you’re energized by learning difficult things

• Confidence speaking with executives and experienced users
• Tech-savvy with prior helpdesk or support experience is a bonus but not necessary! We train all new-hires through an extensive 3-month training program.
• Clear written and verbal communication skills
• Strong problem-solving instincts
• Solid follow-up and organizational habits
• Bonus points if you have a basic understanding of accounting principles

WHO YOU ARE

You’re the go-to person when someone needs help troubleshooting. You’re curious, self-motivated, and undeterred by messy problems. You’re the type of person who finds satisfaction in tough solutions, keeps asking “why,” and doesn’t give up until things are working just right., * Bachelor’s (Required)

Pulled from the full job description

• Referral program
• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Employee discount, * Hybrid role: 3 days/week on-site in Long Island (potentially 5 days/week during training period)
• Full-time, salaried position
• Work alongside a smart, supportive team that’s got your back
• Health and other benefits available after waiting period
• Slack, email, and phone used daily to collaborate

This is a role for someone serious about their future and excited to dig deep. If you’re ready to learn a lot, put the work in to grow within the role and company, and help shape a product used by some of the most sophisticated property managers in the New York market-we want to meet you.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year, * 401(k)

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

We’re not your average software company. Family-owned and proudly rooted in New York since 1982, MDS has been delivering customized property management solutions with a level of personalized service national companies can’t match. Our close-knit team is passionate, driven, and deeply committed to excellence-and we’re looking for someone who shares those values., As a Client Support Specialist (Software), you’ll be on the front lines-learning our proprietary MDS Explorer system inside and out, helping high-level clients solve complex issues, and playing a direct role in improving the product itself. In time, you’ll become an expert, and you’ll never stop learning.

This is more than a job-it’s a launchpad. Whether you’re interested in product, consulting, QA, or sales, the skills you develop in this role open doors.