IT Infrastructure Support Specialist

• Monitor and prioritize incoming service desk requests to ensure timely resolution of end-user issues
• Track work and document activity within the IT service management platform
• Provide rapid technical support across office, warehouse, and manufacturing locations
• Support laptops, desktops, handheld barcode scanners, label printers, custom workstations, and related equipment
• Troubleshoot Windows operating systems, Microsoft Office applications, and other business software
• Perform user and system administration tasks in Active Directory and Microsoft 365
• Assist corporate IT teams with local, hands-on troubleshooting and problem resolution
• Set up and refresh computers and maintain ready-to-use end-user devices
• Create and update documentation, standard procedures, and knowledge base articles
• Support service desk projects and participate in after-hours on-call coverage as needed

• Experience supporting laptops and desktops in an enterprise environment
• Working knowledge of ServiceNow or a similar ticketing and time-tracking system
• Strong understanding of Windows 10, Windows 11, Microsoft Office, Active Directory, and Microsoft 365
• Ability to troubleshoot hardware, peripherals, and end-user systems in a fast-moving environment
• Clear communication skills and a strong customer service mindset
• Self-directed approach with the ability to work independently or collaborate with remote teammates
• Ability to manage priorities and respond quickly to operational support needs

Preferred Skills

• Experience supporting manufacturing or distribution center environments
• Familiarity with handheld scanners, printers, wired and wireless networking, and IP phones
• Exposure to MacOS support
• 2-year technical degree or equivalent hands-on experience
• 1-3 years of enterprise help desk or desktop support experience
• Strong documentation habits and an interest in building process improvements
• Comfort with physical work, including lifting and moving equipment as needed

Horizontal Talent is committed to creating an inclusive, welcoming environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We encourage candidates from all backgrounds to apply and bring their unique skills and experiences to the team.