Virtual Clinic Operations Analyst

Support the operational infrastructure needed to manage and scale Sutter Sync clinical programs. This role would focus on reporting, metric tracking, capacity visibility, issue and action follow-up, meeting preparation, decision tracking, and operational analysis. The analyst would also help identify current-state workflow gaps by working with the Epic team, reviewing data, observing operations, and gathering input from clinical and operational stakeholders. They would surface patterns, risks, and opportunities for improvement so clinical operations, product, design, and technical teams can make better-informed decisions., Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor’s degree in Business Analytics, Healthcare Administration, Statistics, Economics, Finance, Computer Science, or a related field

TYPICAL EXPERIENCE:

• 4 years recent relevant experience

PREFERRED EXPERIENCE:

• Healthcare operations, virtual care, ambulatory care, population health, or clinical program operations experience.
• Experience with KPI tracking, dashboarding, reporting, trend analysis, and operational performance analysis.
• Experience identifying workflow gaps, process issues, data quality concerns, and opportunities for improvement.
• Experience working cross-functionally with clinical, operational, IT/Epic, product, analytics, and leadership teams.
• Experience with Excel, Power BI, Tableau, SQL, Epic reporting tools, or similar analytics/reporting platforms.
• Experience supporting operational readiness, action tracking, meeting preparation, and decision documentation for complex programs.

SKILLS AND KNOWLEDGE :

• Analytics: Solid understanding of data analysis techniques and operational reporting best practices.
• Tools: Proficiency in data visualization platforms (Tableau, Power BI) or in application reporting and dashboard tools and intermediate-to-advanced Excel.
• Data Access: Intermediate SQL skills for independent data extraction and exploration.
• Communication: Strong verbal and written communication skills; ability to translate technical concepts to non-technical business partners.
• Problem Solving: Ability to work independently to solve common operational questions and manage routine analytical queues.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.