Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in San Angelo, TX. This is a Contract-to-Hire position which is ideal for someone who enjoys combining hands-on desktop support with service desk troubleshooting in a fast-paced environment. The role focuses on resolving technical issues, supporting hardware and software needs, and delivering dependable customer service across workplace technology.

Responsibilities:

• Provide front-line and desktop-level technical support by diagnosing user issues, fulfilling service requests, and restoring system functionality.

• Install, configure, and update computers, software applications, and peripheral equipment to meet operational needs.

• Handle hands-on troubleshooting for workstations and related devices, including maintenance tasks that help prevent recurring technical problems.

• Set up, distribute, and tailor end-user devices and accessories so employees can work effectively from day one.

• Partner with technical specialists and subject matter experts to address escalated tickets, major incidents, and more complex problem records.

• Use PowerShell to run, adjust, and improve scripts that streamline routine IT support activities and reduce manual effort.

• Maintain accurate support documentation and contribute to process knowledge that strengthens service desk effectiveness.

• Assist with backup-related tasks, system configuration, and other assigned technology support duties as needed.

• Previous experience in a help desk, desktop support, or other user-facing IT support position.

• Working knowledge of Microsoft Windows environments, office productivity tools, remote support utilities, and service ticket workflows.

• Familiarity with Active Directory, endpoint administration tools, antivirus platforms, and general desktop management practices.

• Understanding of networking fundamentals, common protocols, and basic troubleshooting techniques for connected devices.

• Strong problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.

• Clear verbal and written communication skills with a detail-oriented, customer-focused approach.

• Ability to manage multiple priorities, stay organized under pressure, and work effectively in a collaborative team setting.

• CompTIA A+ or networking exposure is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.