Digital & Technology - Field Support Analyst

Primary Talent Partners

San Diego, CA, United States

about 1 month ago

Apply on www.indeed.com

Prepare application

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$64,480.0 - $74,880.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Adobe Acrobat Active Directory Apple IOS Bomgar Cloud Storage Issue Tracking Systems Microsoft Office Software Tools Remote Infrastructure Management Microsoft SharePoint Office365

+4 more

Backend Microsoft InTune Computer Equipment Servicenow

Job description

Resource’s typical working day:

General desktop hardware support
Level 1 & Level 2 software support enterprise level
Desktop support helping a wide range of end users
Responding to Service Now tickets
Maintaining office technology
Front facing customer service
Backend office MS Office Support
Microsoft Intune
Active Directory
Remote management using Bomgar

Must Have Skills:

Good technical skills, Good customer service

Requirements

Large company work > 10,000 end-users
Commercial Real Estate, Banking or Law firm support work
A/V Zoom or Teams conference room support
Experience with Apple iOS
Adobe Acrobat

Years of Experience:

5+ years in Level 2 onsite computer support

Education:

Bachelor’s degree preferred, if no degree, they will need 3 years extra experience

Software skills:

Windows 11
Microsoft Office-SharePoint - MS365
Support request ticketing systems
Microsoft Intune
Cloud Storage experience

Benefits & conditions

4.54.5 out of 5 stars San Diego, CA 92122 $31 - $36 an hour - Contract, Pay: $31.00 - $36.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.