Desktop Support

We are seeking an experienced Desktop Support Engineer (Level 2) to provide onsite technical support for enterprise end users. The ideal candidate will have strong troubleshooting skills, excellent customer service, and hands-on experience supporting Windows environments, Microsoft technologies, and enterprise desktop infrastructure. This role requires working directly with users to resolve hardware, software, and office technology issues while ensuring a high level of customer satisfaction., * Provide Level 1 and Level 2 desktop support for hardware and software issues.

• Diagnose, troubleshoot, and resolve desktop, laptop, printer, and peripheral problems.
• Respond to and resolve incidents and service requests through ServiceNow.
• Deliver excellent face-to-face customer support to end users.
• Install, configure, and support Windows 11, Microsoft 365, and business applications.
• Support Microsoft Intune for device management and deployment.
• Perform user account administration using Active Directory.
• Provide remote assistance using Bomgar/BeyondTrust.
• Support office technology, including conference room equipment, printers, and peripherals.
• Maintain IT assets and ensure accurate documentation of incidents and resolutions.
• Escalate complex issues when necessary and collaborate with other IT support teams.

• 5+ years of Level 2 onsite desktop support experience.
• Strong knowledge of desktop hardware troubleshooting.
• Experience supporting Windows 11 environments.
• Hands-on experience with Microsoft 365, including Outlook, Teams, and SharePoint.
• Experience with Microsoft Intune.
• Working knowledge of Active Directory.
• Experience using ServiceNow or similar ticketing systems.
• Experience providing remote support using Bomgar/BeyondTrust.
• Knowledge of cloud storage solutions such as OneDrive and SharePoint.
• Excellent troubleshooting, communication, and customer service skills.

Preferred Qualifications

• Experience supporting enterprise environments with 10,000+ end users.
• Previous IT support experience in Commercial Real Estate, Banking, or Legal organizations.
• Experience supporting Zoom and Microsoft Teams conference room technologies.
• Knowledge of Apple iOS device support.
• Experience with Adobe Acrobat.

Education

• Bachelor’s degree preferred.
• Candidates without a degree should have an additional 3 years of relevant desktop support experience.

Required Technologies

• Windows 11
• Microsoft 365 (Office, Outlook, Teams, SharePoint)
• Microsoft Intune
• Active Directory
• ServiceNow
• Bomgar/BeyondTrust
• Cloud Storage (OneDrive/SharePoint)
• Zoom & Microsoft Teams
• Adobe Acrobat (Preferred)

Pay: $27.00 - $31.00 per hour