IT Manager 3

The Department of Revenue, Administrative Services Division is recruiting for an IT Manager 3 in Juneau!

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing:

• Provide senior-level leadership and administrative oversight of all Department of Revenue IT teams, systems, and business functions, ensuring technology support meets the missions and operational needs of each division within the department.
• Direct department-wide IT operations by managing governance frameworks, project management activities, infrastructure, and applications to ensure reliable and secure daily performance of the department’s technology environment.
• Lead multi-division coordination to unify IT standards, practices, solutions, and departmental work products while adhering to statewide IT policies.
• Spearhead department-wide efforts to modernize technology, strengthen operational efficiency, and improve IT services using data-driven evaluation, performance monitoring, and the application of industry-standard best practices.
• Foster a culture that encourages open communication, shared learning, and professional advancement across all IT units within the Department.
• We have a strong preference for candidates with demonstrated experience navigating large-scale organizations through complex IT operational challenges and modernization initiatives. Additionally, this role requires daily collaboration on high-impact technology priorities across multiple channels, including but not limited to executive leadership, auditors, OIT, and federal partners.

Mission and Values/Culture: The Department of Revenue’s mission is to collect, manage, and invest funds for public purposes to benefit Alaskans. The IT Manager 3 plays a critical role in advancing that mission by ensuring each division within the department has the technological means needed to serve the public. Our team values integrity, accountability, and innovation and we promote a culture that values and supports teamwork and collaboration. Benefits of Joining Our Team:

The State of Alaska provides a comprehensive benefits package that includes strong retirement options, generous PTO, and medical, dental, vision, and life insurance coverage to support your overall well-being. The Working Environment You Can Expect:

This position will be based in the State Office Building in Juneau. After your initial training, the option of hybrid telework may be explored to further support productivity and a strong work-life balance.

Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies:

• Technology Management: Keeps up to date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.
• Strategic Thinking: Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.
• Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort; including those actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative)., * Information Technology Program Management: Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance).
• Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
• Political Savvy: Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.
• Vision: Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action.

Equivalent to those typically gained by:

Training in information technology, or a similar field, and progressively responsible professional experience that included prior supervisory responsibility and developed expertise in one or more IT functions and the provision of IT services to business and/or public users. Special Note, Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one’s own judgment. “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility., The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant’s level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The proficiency levels are Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency for each competency listed in the supplemental questions., If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. Copies of transcripts are required to verify educational credentials and must be attached to your application upon submission. Unofficial transcripts are acceptable, provided they include the URL and institution name., If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration., Please rate your level of proficiency in Information Technology Program Management:Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance).

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures, and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

02

Please rate your level of proficiency in Leadership:Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

03

Please rate your level of proficiency in Political Savvy: Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

04

Please rate your level of proficiency in Vision:Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

05

Please rate your level of proficiency in Technology Management:Keeps up to date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

06

Please rate your level of proficiency in Strategic Thinking: Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.

07

Please rate your level of proficiency in Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort; including those actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).

• Mastery: Able to successfully apply all relevant concepts, procedures, and practices of the subject area. I have successfully performed all relevant concepts, procedures, and practices and facilitate knowledge transfer to others.
• Fluency: Able to successfully apply all relevant concepts, procedures and practices of the subject area. I have successfully performed the concepts, procedures, and practices independently.
• Literacy: Ability to communicate all relevant concepts, procedures and practices of the subject area. I have limited application or practice.
• Discovery: Awareness of basic/fundamental concepts, procedures, and practices of the subject area.
• None of the above.