Service Desk Coordinator

The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft-based systems while delivering excellent customer service in a fast-paced support environment.

What You’ll Do

• Respond to and resolve service desk tickets via phone, email, and remote support
• Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
• Access management for Microsoft, GSuite, and Electronic Health Record Applications
• Escalate issues as needed and keep users informed throughout resolution
• Collaborate with the service desk team to meet response and resolution goals, * Be part of a collaborative service desk team
• Gain hands-on experience supporting diverse technologies
• Opportunities for ongoing learning, training, and skill development
• Make a direct impact by helping users stay productive

This is a 24/7 operation, and this position requires flexibility to work any shift, including days, evenings, overnights, weekends, and holidays, based on business and operational needs. Candidates must be willing and able to work a variety of schedules and may be required to adjust their schedule as operational needs change.

Applicants must be available for all shifts and cannot be limited to a specific shift.

• Associate’s degree or equivalent IT support experience
• 2-3 years of experience supporting Windows, Microsoft Office, and end-user hardware
• Experience with remote support tools, Active Directory, and Microsoft 365
• Strong communication skills and a customer-first mindset
• Ability to multitask in a service-oriented environment
• CompTIA or Microsoft Industry Certifications a plus