Temporary ITS Support Technician II

Responsibilities of the Temporary ITS Support Technician II include, but are not limited to:

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and web site
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support
• Associate degree in computer science or management information systems (MIS)
• In depth knowledge of Windows 10, Polycom, Mac OS, Microsoft Office 365

• Windows 11 knowledge

• Acceptable driving record according to company guidelines

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Disability insurance
• Paid holidays, Physical Demand: Occasional lifting up to 30 lbs.

Working Conditions: Office environment

Training/Certifications: N/A

Shift Time/Overtime: Office hours

Travel: Some travel

Education: Associate degree in computer science or management information systems (MIS)

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers’ needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.