Dispatcher and Plumbing Administrator

We are seeking a dynamic and organized Dispatcher and Plumbing Administrator to join our team! In this vital role, you will coordinate plumbing service requests, manage dispatch operations, and oversee logistics to ensure seamless communication between clients, field technicians, and suppliers. Your proactive approach will help optimize plumbing project workflows, maintain compliance with industry regulations, and deliver exceptional customer service. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and technical knowledge will make a real impact., The Dispatcher & Plumbing Administrator is responsible for coordinating daily service calls, scheduling technicians, providing excellent customer service, and supporting the administrative operations of the plumbing department. This role ensures efficient communication between customers, technicians, and office staff while maintaining accurate records and helping the business operate smoothly., * Answer incoming customer calls and respond to service inquiries professionally.

• Schedule and dispatch plumbing technicians based on availability, location, and job priority.
• Monitor technician schedules and adjust routes as needed throughout the day.
• Communicate appointment confirmations, delays, and updates to customers.
• Create and manage work orders in the company’s dispatch software.
• Maintain accurate customer records, job notes, and service histories.
• Coordinate emergency and after-hours service requests.
• Prepare estimates, invoices, and service documentation.
• Process customer payments and assist with billing questions.
• Order and track plumbing materials and supplies when needed.
• Assist with warranty claims, permits, and vendor communications.
• Support the office with filing, reporting, and other administrative tasks.
• Work closely with technicians and management to ensure timely job completion and customer satisfaction.

• High school diploma or equivalent; administrative or customer service experience preferred.
• Previous dispatching experience, preferably in plumbing, HVAC, electrical, or another home service industry.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and dispatch software (such as ServiceTitan, Housecall Pro, or similar).
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and problem-solving abilities.
• Professional, dependable, and customer-focused attitude.

Preferred Skills

• Knowledge of plumbing terminology and service processes.
• Experience with scheduling, routing, and technician dispatch.
• Basic bookkeeping or invoicing experience.
• Ability to remain calm and organized during emergency service situations.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Occasional lifting of office supplies up to 20 pounds.
• Ability to communicate by phone and email throughout the workday., * How many years of Service Titan experience do you have?
• Do you have experience with scheduling, routing, and technician dispatch?

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan (401(k))
• Training and career advancement opportunities

Pay: $25.00 - $32.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance