Help Desk Technician

Epic Placements is seeking an experienced IT Help Desk / Service Desk Analyst to support a large, enterprise healthcare environment in Aurora, Colorado. This is an excellent opportunity for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting end users, and delivering exceptional service in a fast-paced environment.

The position begins onsite, with the opportunity to earn remote flexibility based on performance, productivity, and service metrics.

What You’ll Do

• Provide Tier 1 technical support for enterprise users across hardware, software, applications, and network connectivity.
• Troubleshoot Windows, Microsoft 365, password resets, printer issues, and application access problems.
• Manage user accounts, permissions, and password resets through Active Directory.
• Document, prioritize, and resolve incidents using an enterprise ticketing system.
• Troubleshoot issues beyond standard scripts, using critical thinking and strong technical fundamentals.
• Support remote connectivity, mobile devices, and basic Apple-related issues.
• Deliver professional, efficient, and friendly customer service to employees and clinical staff.
• Escalate complex technical issues appropriately while maintaining clear communication with end users.

• 2+ years of IT Help Desk or Service Desk experience supporting an enterprise environment (required).
• Strong proficiency troubleshooting Windows operating systems, Microsoft 365, and common desktop applications.
• Hands-on experience with Active Directory and enterprise ticketing systems.
• Solid understanding of basic networking, remote support, and hardware troubleshooting.
• Ability to independently diagnose and resolve technical issues beyond scripted troubleshooting.
• Excellent communication, customer service, and multitasking skills.
• At least one relevant IT certification, such as CompTIA A+, Network+, Microsoft, or equivalent.
• High school diploma or equivalent required.
• Healthcare IT experience is a plus, but not required.

• Initial training schedule: Monday-Friday, 8:00 AM-4:30 PM.
• Permanent shifts may begin between 6:30 AM and 9:30 AM.
• Onsite attendance is required during training and the initial employment period.
• Remote flexibility may become available based on demonstrated performance and monthly metrics.
• Opportunity to transition into a permanent position following the contract period.

Equal Employment Opportunity & E-Verify