Knowledge System Specialist - Intermediate

Plateau Software is seeking a Knowledge System Specialist to support a mission-critical program at MacDill Air Force Base in Tampa, Florida.

The ideal candidate will be a well-rounded Microsoft 365 professional with strong SharePoint and Power Automate experience and familiarity with Power Apps and Power BI. Experience using the Microsoft 365 ecosystem to modernize business processes, improve workflows, streamline information sharing, and enhance collaboration is highly valuable.

The position will also provide Tier 1 and Tier 2 user support for SharePoint and Microsoft 365, including site access and permissions, lists, libraries, content organization, and troubleshooting. Experience with SharePoint portal migrations and modernization of legacy SharePoint workflows and forms is a strong plus and will be particularly valuable as the program moves toward upcoming modernization efforts., * Administer and maintain SharePoint Online sites, portals, document libraries, lists, permissions, navigation, metadata, and enterprise content.

• Provide Tier 1 and Tier 2 user support for SharePoint and Microsoft 365, including troubleshooting access, permissions, site functionality, lists, libraries, and other user issues.
• Assist users with creating and managing SharePoint sites, lists, libraries, pages, and other collaboration resources.
• Support knowledge management and collaboration initiatives that improve information sharing, content organization, and organizational effectiveness.
• Work directly with government stakeholders and end users to understand business requirements and recommend practical Microsoft 365 solutions.
• Configure and enhance SharePoint sites and portals, including structure, navigation, permissions, metadata, and governance.
• Develop, maintain, and support Power Automate workflows to streamline business processes and reduce manual activities.
• Support the development and enhancement of Power Apps and other Microsoft 365 solutions as appropriate.
• Use Power BI and other Microsoft 365 capabilities to support reporting, dashboards, and visualization of organizational information.
• Support SharePoint Online portal migrations, including migration and organization of legacy content.
• Assist with modernizing legacy SharePoint workflows, SharePoint Designer forms, and other outdated business processes by rebuilding or recreating solutions using Microsoft 365, SharePoint, Power Automate, Power Apps, and related tools.
• Identify opportunities to improve existing business processes through Microsoft 365 automation and collaboration capabilities.
• Develop user documentation, procedures, and training materials and provide end-user training as needed.
• Monitor SharePoint sites, content quality, permissions, and usage and recommend improvements.
• Troubleshoot Microsoft 365 and SharePoint issues and coordinate resolution of more complex technical problems.
• Stay current with Microsoft 365, SharePoint, and Power Platform capabilities and recommend enhancements that improve the user experience and business processes.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• Five (5) or more years of experience supporting or administering SharePoint and Microsoft 365 environments.
• Strong hands-on experience with SharePoint Online, including sites, lists, libraries, permissions, navigation, and content management.
• Experience providing end-user support and troubleshooting SharePoint or Microsoft 365 issues.
• Experience with Power Automate, including creating, maintaining, or supporting business process workflows.
• Understanding of knowledge management, document management, collaboration, and business process improvement concepts.
• Experience gathering requirements and working directly with end users and organizational stakeholders.
• Strong communication, organization, problem-solving, and customer service skills.

Security Requirements

• Active Secret security clearance.
• Ability to obtain CompTIA Security+ certification, if required.

Preferred Qualifications

• Experience with SharePoint portal migrations or SharePoint Online modernization efforts.
• Experience migrating or modernizing legacy SharePoint workflows, SharePoint Designer workflows, forms, or similar solutions.
• Familiarity with Power Apps and using the Power Platform to support business process modernization.
• Familiarity with Power BI, including reports, dashboards, and data visualization.
• Experience working across the Microsoft 365 ecosystem, including SharePoint Online, Power Automate, Power Apps, and Power BI.
• Microsoft 365, SharePoint, or Power Platform certifications.
• Experience supporting Department of Defense or Special Operations Forces customers.
• Experience supporting business process improvement or modernization initiatives.
• Experience working in a government or military environment.