Gen AI Project Manager

1. 10+ years Project / Program Management Experience, including large, complex, cross-functional technology implementation
2. Leading AI-Enabled transformation programs, preferred involving Agentic AI, Conversational AI, Virtual Assistants, Intelligent Automation or Generative AI
3. Working knowledge of AI solution delivery concepts, including model/service integration, prompt and conversation design considerations, retrieval/knowledge integration, evaluation, guardrails, observability, and responsible AI controls.
4. Experience delivering solutions on AWS or comparable enterprise cloud platforms and collaborating effectively with cloud architects and engineering teams on architecture, security, resiliency, scalability, and cost decisions.
5. Experience leading IVR, contact-center, telephony, voice-bot, or conversational customer-service implementations; experience with platform migration or modernization strongly preferred

Top 3 Soft Skills:

1. Strong Self Starter
2. Ability to communicate effectively with both technical and non-technical audiences and to facilitate decisions where business, architecture, risk, and delivery priorities intersect