Technology Support Specialist

Description We are looking for a Technology Support Specialist to provide hands-on technical assistance for end users in Charlottesville, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving desktop and system issues, delivering responsive support, and helping employees stay productive in a Windows-based environment. The person in this role will handle day-to-day service requests, troubleshoot hardware and software problems, and support account access needs with a strong customer service focus., * Provide frontline technical support for employees by diagnosing and resolving desktop, operating system, and basic application issues.

• Respond to incoming service requests in a timely manner, document resolutions clearly, and maintain accurate updates within the ticketing system.

• Assist users with Microsoft Windows 10 support needs, including workstation performance, login concerns, and common configuration issues.

• Manage user account support tasks within Active Directory, such as access updates, password resets, and account maintenance.

• Troubleshoot routine hardware and software problems to minimize downtime and restore normal operations quickly.

• Escalate more complex incidents when needed while ensuring clear communication and follow-through with affected users.

• Support day-to-day help desk activities by prioritizing requests, tracking open issues, and delivering a positive end-user experience. Requirements * Experience providing help desk, desktop support, or technical support in a structured environment.

• Working knowledge of Active Directory for basic user and access administration tasks.

• Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows environments.

• Ability to perform basic troubleshooting for hardware, software, and end-user access issues.

• Familiarity with managing and updating service desk tickets in a structured support setting.

• Strong communication skills with the ability to explain technical information clearly to non-technical users. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.