Desktop Support Analyst

Viruses Operations Communication Phone Support Microsoft 365 Print Servers Microsoft Azure Customer Service Active Directory Customer Support Electronic Media Network Printers Computer Hardware Business Valuation Desktop Management Full Stack Development Artificial Intelligence Business Transformation End-User Training And Support Troubleshooting (Problem Solving), Monitor and respond promptly to support tickets in the queue(s).

Document Service Desk ticket technical notes for escalation or resolution of service requests.

Assist with Service Desk tickets in the regional queue, supporting all locations in the region and company.

Send Corporate IT communications to internal customers.

1. Support and Maintenance of PCs (30%)

Complete PC setup and deployment for new employees using standard hardware, images, and software.

Train new employees on the use of PC and other networked equipment using standard training documents.

Assign users and computers to proper business groups in Active Directory.

Perform timely workstation hardware and software upgrades.

Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.

Coordinate with authorized vendors for PC hardware repair.

Monitor and remove viruses, spyware, and other unauthorized software.

Maintain and/or coordinate PC hardware inventory.

Order and purchase standard equipment and software through approved vendors.

1. Support Firm Software (10%)

Support Desktop Management with post-mass deployment issues of standard software.

Provide IT support for local software within their region, coordinating support with a Product Champion when needed.

Upgrade local server software as necessary.

1. Participate in Team and Projects (10%)

Regularly attend and contribute to regional calls.

Assist other IT Coordinators in the region and/or company.

Proactively support Corporate IT and customer support changes and initiatives.

Test phases of changing hardware and software standards.

Monitor ticket queues to ensure SLAs and OLAs are met.

Utilize the standard Knowledgebase per standard procedures.

Complete various projects and tasks as assigned, such as:

IT focus groups.

Reconciliation of Active Directory permissions as per internal security audits.

Reconciliation of licenses associated with locally purchased software.

1. Maintain Network File and Print Server (5%)

Update networked applications as required.

Maintain daily tape backup and off-site tape storage.

Report file and server issues to the Service Desk for further assignment.

Set up and maintain network printers, scanners, and multi-function devices.

Coordinate copier/MFD repairs with authorized repair vendors.

1. Provide Phone Support in Centralized VoIP Locations (5%)

2. Facilitate Legal Matters Compliance (5%)

Complete legal hold workstation procedures and hard drive copies as requested.

Preserve backup tapes and other electronic media as requested., Viruses Operations Communication Phone Support Microsoft 365 Print Servers Microsoft Azure Customer Service Active Directory Customer Support Electronic Media Network Printers Computer Hardware Business Valuation Desktop Management Full Stack Development Artificial Intelligence Business Transformation End-User Training And Support Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support Analyst TEKsystems

Cedar Rapids, IA*On-Site

HVAC Spyware Viruses Operations Communication Phone Support Print Servers Active Directory Customer Support Electronic Media Network Printers Computer Hardware Business Valuation Desktop Management Full Stack Development Artificial Intelligence Business Transformation End-User Training And Support +0

support, troubleshooting, customer service, office 365, Windows, azure, hardware

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.