IT Desktop Support Specialist

TEKsystems is looking for a IT Desktop Support Specialists to support out customer in the Denver DTC area., Troubleshooting and Issue Resolution - Diagnosing and resolving technical issues for end-users, including problems with software, hardware, and network connectivity.

• User Support - Providing support to users via phone, email, chat, or in-person, addressing a wide range of IT-related queries and issues.

• User Account Management - Managing user accounts, including password resets, account creation, and access control to various systems and applications.

• Software Installation and Configuration - Installing, configuring, and updating software applications and operating systems on user devices.

• Hardware Setup and Maintenance - Setting up and maintaining computer hardware, including desktops, laptops, printers, and other peripheral devices.

• System Monitoring - Monitoring IT systems for performance issues or security breaches, escalating issues as needed.

• Knowledge Base Maintenance - Contributing to and maintaining a knowledge base of common issues and solutions to improve efficiency and support quality.

• Onboarding Support - Assisting with the onboarding of new employees, including setting up their IT equipment and providing necessary training on company systems and software.

• Escalation Management - Escalating more complex issues to higher-level IT staff or specialized teams when necessary.

• Continuous Learning - Keeping up-to-date with new technologies, software updates, and best practices in IT support to continuously improve service delivery.

• Incident Management - Track all broken or performance degraded services as incidents. Prioritize incidents by impact and urgency. Restore services according to agreed on SLAs. Ensure Incidents without a known root cause are logged and tracked as Problems.

• Problem Management - Track all systemic Incidents in a separate Problem record. Work to determine the root cause. Identify the necessary changes required to prevent Incidents from recurrence.

• Request Fulfillment - Track all requests for new services or access to services not already assigned. Help streamline the available catalog of services and use policies.

Top Skills Details

• Microsoft Windows,
• network printer support,
• zoom support
• Ticketing systems

Additional Skills & Qualifications

• Microsoft (Windows 11 support, Office, Azure, Azure Virtual Desktop)
• Network Printers
• HP Laptops with docking stations
• Apple MacBook and docking stations
• Zoom and Zoom Rooms

Microsoft Azure Desktop Support Access Controls Virtual Desktops Network Printers Technical Issues Operating Systems Computer Hardware System Monitoring Account Management Peripheral Devices Business Valuation Problem Management Incident Management Docking (Computers) Software Installation Escalation Management Full Stack Development Continuous Development Artificial Intelligence Network Troubleshooting Business Transformation Service Delivery Improvement Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving), Microsoft Azure Desktop Support Access Controls Virtual Desktops Network Printers Technical Issues Operating Systems Computer Hardware System Monitoring Account Management Peripheral Devices Business Valuation Problem Management Incident Management Docking (Computers) Software Installation Escalation Management Full Stack Development Continuous Development Artificial Intelligence Network Troubleshooting Business Transformation Service Delivery Improvement Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.