IT Support Specialist

• Providing technical support to staff, troubleshooting hardware, software, and connectivity issues.
• Delivering software training to staff on core systems, particularly Microsoft 365, Box, and Microsoft Dynamics 365.
• Administering cloud systems, including Microsoft 365, Box.com, Zoom, and GoTo Connect (phone system support).
• Supporting Microsoft Dynamics 365 administration, including adding new users, identifying and merging duplicate records, and monitoring system log files.
• Developing and maintaining IT operating procedures and knowledge base documentation.
• Maintaining CRM/Protech data integrity through recurring tasks such as scheduled data audits and cleanup routines.
• Setting up, configuring, and deploying laptops and other end-user hardware.
• Onboarding new staff on technology systems and access.
• Offboarding departing staff.
• Performing other related duties as assigned.

• Associate’s degree in a related field, or 2+ years of equivalent experience.
• Prior tech support / help desk experience required.
• Database administration experience preferred.
• Microsoft Dynamics 365 administration experience preferred.
• Microsoft Power Platform experience (Power Automate, Dataverse, Power BI) a plus.
• Relevant certifications preferred.
• Nonprofit or association-sector a plus.
• High level of integrity and discretion.
• Detail-oriented, with strong follow-through and documentation habits.
• Strong interpersonal, organizational, and communication skills; works well with people across all levels of the organization.
• Ability to prioritize and manage multiple support requests in a fast-moving environment.

Pulled from the full job description Retirement plan Vision insurance Dental insurance Life insurance Disability insurance, * Health, vision, and dental insurance for employee and dependents with limited employer contribution.

• Retirement plan with generous employer match.
• Generous time off-plans including sick, vacation, personal, and holidays.
• Non-voluntary benefits include life insurance and long-term disability.
• Voluntary benefits offered include additional life insurance, short-term disability, and other supplemental options for employee and dependents.
• Salary: $20+/hour, commensurate with experience.
• Anticipated Start Date: September/October 2026.

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

The American Camp Association celebrates diversity and is committed to creating an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of age, race, color, religion, national origin, sex, disability, medical condition, veteran status, marital status, sexual orientation, genetics, or any other non-job-related factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.