IT Asset / Technical Support Specialist :: Little Rock, AR (Onsite)

Seeking for an experienced IT Asset / Technical Support Specialist to provide comprehensive IT asset management and hands-on technical support across statewide operations. This position will manage hardware and software assets throughout their lifecycle while providing end-user support for desktops, laptops, mobile devices, software, and network connectivity. The ideal candidate will have strong experience with IT Asset Management (ITAM), ITSM tools, hardware/software support, inventory management, Windows environments, Active Directory, and field technical support., * Manage the complete lifecycle of IT hardware and software assets from acquisition and deployment through maintenance and secure decommissioning.

• Maintain accurate hardware and software inventory within the IT Asset Management Database (AMDB/CMDB).
• Track asset assignments, locations, configurations, lifecycle status, and refresh schedules.
• Manage software assets, including license utilization, license requests, renewals, and compliance.
• Identify unused or underutilized licenses and help prevent unnecessary over-licensing.
• Maintain appropriate documentation to support software licensing and vendor audits.
• Partner with fiscal and procurement teams on technology purchases, contracts, renewals, and vendor relationships.
• Assist with hardware and software pricing and procurement activities.
• Establish and maintain ITAM policies, approval processes, and asset-tracking workflows.
• Manage technical support requests through online ticketing and documentation systems.
• Provide end-user technical support for Windows desktops and laptops and iOS/Android mobile devices.
• Install, configure, troubleshoot, and maintain hardware and software.
• Provide onsite field support and troubleshoot device imaging, LAN connectivity, and other technical issues.
• Support Windows 11 and Active Directory environments.
• Utilize remote monitoring and management tools to troubleshoot and support endpoints.
• Work with network monitoring/discovery, antivirus, and security tools.
• Generate recurring reports covering asset utilization, costs, compliance risks, software licensing, and lifecycle refresh requirements.
• Maintain accurate system configurations, support documentation, and resolution details.
• Work independently at remote locations while coordinating with the broader IT team.
• Deliver high-quality customer service to both technical and non-technical end users.

• 3+ years of experience in Help Desk or Field Technician support.
• 3+ years of end-user hardware support experience, including desktops, laptops, and mobile devices.
• 3+ years of IT Asset Management experience.
• 3+ years of experience with ITSM/ITAM tools.
• 3+ years of software installation and maintenance experience.
• Experience managing hardware and software asset lifecycles.
• Experience maintaining IT asset inventories and AMDB/CMDB records.
• Experience providing hands-on technical support in Windows environments.
• Knowledge of Windows 11 and Active Directory administration.
• Experience supporting iOS and Android devices.
• Familiarity with network troubleshooting and LAN connectivity.
• Strong troubleshooting and problem-solving skills.
• Excellent customer-service skills with a strong commitment to end-user satisfaction.
• Strong written and verbal communication skills with the ability to communicate technical information to non-technical users.

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enter…

• 10 hours ago