Desktop Support Technician

If you have a disability and need assistance with the hiring process, please submit a request via the : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351. Department: Desktop Support Department’s Website: Summary of Job Duties: The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users. This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets; creating documentation regarding end user support solutions to expedite future support requests; performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware; transport and deployment of IT hardware including desktop computers, monitors, printers, projectors, telephony equipment and others as assigned. In addition, the Desktop Support Technician will function as tier-2 support resource for campus staff and IT peers; execute IT hardware inventory and update historical inventory records to reflect status, and perform other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

• The formal education equivalent of a bachelor’s degree in computer science, computer applications, mathematics, or a related field
• At least two years of experience in computer support

OR

• Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting
• At least five years of experience in computer support

Preferred Qualifications:

• At least two years supporting Windows and Mac computers
• Experience installing and configuring Operating Systems using Endpoint management software (i.e., KACE, SCCM, or similar)
• Experience with networking essentials, operating systems, audio/video systems, and software troubleshooting
• Experience with remote software and hardware support
• Basic understanding of the TCP/IP model

Knowledge, Skills, & Abilities:

• In-depth knowledge of Windows and Mac operating systems
• Strong customer service skills
• Strong communication skills
• Ability to analyze computer system problems or error and devise corrective measures
• Ability to read and interpret technical literature and documentation

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All Application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: N/A Frequent Physical Activity: N/A Occasional Physical Activity: N/A Benefits Eligible: Yes

Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.” University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.” All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated)., Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening., The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.