Desktop Support Technician

Artificial Intelligence Technical Documentation Network Troubleshooting Business Transformation Manufacturing Operations End-User Training And Support Troubleshooting (Problem Solving) Information Technology Infrastructure Library, * Provide Level 2 desktop support for hardware, software, operating systems, peripherals, and mobile devices.

• Troubleshoot and resolve Windows 11, Microsoft 365, network connectivity, and application-related issues.
• Monitor and manage assigned ticket queue, ensuring timely resolution of incidents and service requests.
• Serve as a technical escalation point for more complex desktop support issues.
• Support manufacturing operations by resolving IT issues impacting production and business users.
• Coordinate with cross-functional IT teams, vendors, and stakeholders to drive issue resolution.
• Create, maintain, and improve technical documentation, knowledge base articles, and support procedures.
• Maintain accurate ticket documentation and update service management systems in a timely manner.
• Identify recurring technical or process-related issues and recommend improvements.
• Ensure compliance with established IT policies, procedures, and best practices.
• Maintain a high level of customer satisfaction through professional communication and follow-through.
• Meet established service-level agreements (SLAs), ticket volume, and resolution goals., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support TEKsystems

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Leadership Communication Microsoft 365 Problem Solving Desktop Support Customer Service Active Directory Operating Systems Peripheral Devices Business Valuation Service Management Endpoint Management Knowledge Management Full Stack Development Azure Active Directory, We are seeking a Desktop Support Technician with 3-5 years of experience providing end-user support in a manufacturing environment. This role will be responsible for troubleshooting and resolving complex desktop, hardware, software, and Microsoft 365 issues while delivering exceptional customer service. The ideal candidate will have strong Windows 11 support experience, the ability to manage multiple priorities, and a proven track record of supporting users in a fast-paced production setting., * 3-5 years of hands-on desktop support experience.

• Strong experience supporting Windows 11 environments.
• Experience supporting Microsoft 365 applications and services.
• Experience providing IT support within a manufacturing or industrial environment.
• Proven troubleshooting and problem-solving skills across multiple technologies.
• Experience working with ticketing systems and knowledge management tools.
• Strong customer service, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment., * Experience supporting enterprise desktop deployments and hardware refresh projects.
• Knowledge of Active Directory, Azure AD/Entra ID, and endpoint management tools.
• Experience supporting printers, shop floor devices, and manufacturing-related technology.
• Familiarity with ITIL processes and service management best practices.

Experience

• 3-6 years of desktop support or end-user computing experience.
• Prior experience supporting enterprise users in a manufacturing environment preferred., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.