Help Desk Technician

The Help Desk Technician I is responsible for delivering timely, customer-focused technical support to internal employees and external customers. This role troubleshoots and resolves hardware, software, and system issues, supports daily IT operations, and collaborates with the IT Operations team to maintain a reliable and efficient technology environment., * Monitor and respond promptly to requests submitted through the ticketing system.

• Provide technical support to internal and external customers via phone, email, and in person.
• Troubleshoot hardware, software, and system issues by identifying root causes, performing diagnostics, and resolving problems or escalating them to the appropriate support resource.
• Guide users through troubleshooting steps and promote self-service where appropriate.
• Report recurring or significant issues to the IT Operations team and identify trends that may be addressed through documentation or FAQs.
• Document internal procedures and create user guides and training materials, including screenshots and video content.
• Assist with system backups and recovery, Active Directory administration, user account management, application installation, configuration, and system troubleshooting.
• Assist with the installation, configuration, maintenance, and administration of desktop systems.
• Assist with employee workstation setup, desk moves, and office relocations.
• Clean, prepare, and maintain computer, monitor, and phone hardware.
• Maintain current knowledge of emerging technologies and IT best practices.
• Provide accurate time estimates and collaborate with team members on multiple projects.
• Participate in the on-call support rotation.
• Follow IT department policies, procedures, and standards.
• Provide additional support to the IT Operations team and perform other duties as assigned.

• Associate’s Degree in computer sciences or related field from a two-year college or technical school, or equivalent experience.
• 1 - 2 years of IT experience, and have a good understanding of computer systems and software.
• 1 - 2 years of customer support experience.
• Excellent verbal and written communication skills in English to work with other members of the organization directly.
• Ability to interact successfully with a variety of people including but not limited to: co-workers, supervisors, managers, internal customers, external customers, vendors and other insurance professionals.
• Be detail-oriented and result-focused with total commitment to team success, excellence, and quality assurance.
• Possess strong problem-solving skills, be self-directed, and be able to work both independently and in a team environment with general supervision.
• Be self-motivated and able to work individually and in a collaborative team environment.
• Must demonstrate sound financial judgement and discretion in handling PII information.

2.92.9 out of 5 stars San Diego, CA 92131 Hybrid work $20 - $23 an hour - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, We believe in supporting our employees both at work and at home. Eligible employees enjoy a competitive benefits package, which includes:
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement plan with company match
• Paid time off, paid holidays, and sick leave
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) options
• Opportunities for professional growth and development
• Business casual work environment
• On-site Gym access
• Monthly celebrations, summer & holiday events
• Hybrid work opportunities for eligible positions

Benefits may vary based on position and eligibility.

Join us in delivering exceptional IT support that keeps our organization running smoothly! We value energetic problem-solvers who thrive on helping others overcome technical challenges. If you’re passionate about technology support and eager to grow your skills in a collaborative environment-this is the opportunity for you!

Pay: $20.00 - $23.00 per hour

Anchor General Insurance is a growing insurance agency and carrier group built on

strong relationships, teamwork, and a commitment to providing quality service to our customers. We take pride in creating a workplace where employees are valued, supported, and have the opportunity to make a difference.

Our team members play an important role in delivering value to our customers and achieving our goals. We believe in collaboration, accountability, and giving employees the tools and support they need to succeed.

If you are looking for an opportunity with a stable company, a supportive team, and the chance to grow your skills and career, we invite you to explore joining Anchor General.