System Technician I

• Provide technical support for library hardware, software, devices, and internet applications used by staff and patrons.
• Troubleshoot and resolve technology issues efficiently and professionally across assigned library locations.
• Serve as a technology resource for staff and library users, helping them get the most out of library technology services.
• Assist with the implementation, maintenance, and upgrading of computer systems, software, hardware, and network services.
• Provide technology training and support for both staff and the public.
• Schedule and teach Device Advice classes that help patrons build confidence with technology.
• Support services such as the hotspot program, active directory, VPN setup, phone systems, inventory management, and other technology initiatives.
• Travel between library branches to provide hands-on technical support where it is needed.
• Perform other job-related tasks as needed to support department operations.

• Someone who enjoys solving technical problems and finding practical solutions.
• A patient, service-oriented professional who enjoys helping people with varying levels of technology experience.
• Experience with computer hardware, software, mobile devices, and common operating systems.
• A strong communicator who can explain technical concepts in a clear, approachable way.
• A self-starter who can work independently while collaborating effectively with teammates.
• Someone who is organized, adaptable, and comfortable managing multiple priorities.
• A technology enthusiast who enjoys learning new tools and helping others succeed with them.
• A positive team member committed to providing outstanding service to staff and patrons alike., * Associate degree, technical school certification, or equivalent experience
• Thorough understanding of computer hardware and software with one year of working experience with hardware and/or software
• Working knowledge of Microsoft, IOS, Android, Chrome OS & Adobe products
• Flexibility in work habits, including ability to work independently and in cooperation with colleagues and library patrons.
• Familiarity with eBooks and their applications.
• Demonstrated customer-service experience, patience under pressure, and comfort interacting with a wide range of patrons.

Pet insurance, Health insurance, Retirement plan, Vision insurance, Dental insurance, Employee assistance program Full-time Weekends as needed, Evenings as needed, Holidays 401 Kenton Lands Road, Erlanger, KY 41018, At the Kenton County Public Library, we value our employees and the important role each person plays in serving our community. Our benefits are designed to support your well-being both on and off the job.

Full-time employees enjoy:

• Health Insurance: 100% employer-paid medical coverage for employees, with additional voluntary plans for dependents.
• Optional voluntary plans for: Dental, Vision, Life, Legal, and Pet Insurance.
• Paid Leave: Vacation starting at 4 weeks prorated annually, holiday, personal, and sick.
• Retirement Plan: Participation in the Kentucky Retirement System (KRS), administered by the Kentucky Public Pensions Authority (KPPA), and additional plans available through Kentucky
• Deferred Compensation
• Employee Assistance Program (EAP): Free, confidential support services.
• Professional Development: Access to library training, webinars, and learning opportunities to support growth and advancement.

Why Work Here

• You’ll join a team that values collaboration, accountability, and kindness. We celebrate curiosity, community engagement, and the small, meaningful moments that make public service rewarding. At KCPL, being a good teammate is just as important as knowing how to check out a book.
• Positive Work Environment: Join a team that reflects KCPL’s core values-welcoming & diverse, caring & customer-centric, collaborative & community focused, responsible & professional, and reading knowledge champions. We support each other, work professionally, and take pride in serving our community with kindness and accountability.
• Meaningful Work: Be part of a mission-driven organization Preserving Yesterday, Enriching Today, Inspiring Tomorrow. KCPL helps people become lifelong readers and learners, connect with the online world, understand their community past and present, and access safe, comfortable spaces-both physical and virtual-to gather, learn, or work. Your work directly strengthens these services and the community we serve.

The Kenton County Public Library is an equal opportunity employer.

The Kenton County Public Library serves as a vital community resource, offering access to information, technology, and lifelong learning opportunities. With a strong commitment to public service and innovation, the Library is recognized as a leading institution in the region.

As a cornerstone of the Northern Kentucky community, our Library is more than books - we are a vibrant, innovative institution dedicated to learning, connection, and inclusion. This is your opportunity to help shape an organization where culture, equity, community engagement and employee development are top priorities.

Join a Team that Values People, Community, and Connection

At the Kenton County Public Library, we believe the heart of great library service starts with great people. We’re looking for a Systems Technician who is tech-savvy, customer-focused, and passionate about helping others. If you enjoy troubleshooting technology, solving problems, and empowering staff and patrons to confidently use digital tools and resources, this could be the perfect opportunity for you.