End User Computing Spec I

The Student Health Care Center (SHCC) at the University of Florida is seeking an End User Computing Specialist I to join our team. The End User Computing Specialist I supports computer users by configuring and troubleshooting desktops, laptops, mobile devices, printers, desktop telephony, and related peripherals. This position assists with network connectivity, initial system access, and provides direct support to resolve hardware and software problems. The specialist ensures users have the tools and access they need to complete their work and escalates complex issues when necessary. This position focuses on providing responsive, customer-centered service to help maintain end-user productivity.

The key responsibilities of the position include the following:

• Accepts and logs support calls, provides first-level research and resolution and refers to second-level support when higher technical skills are required to resolve the issue. Telephone and onsite support for network, desktops, laptops and all mobile devices-software and hardware. Some of these systems may be offsite; transportation is provided.

• Provide support for desktops, laptops, mobile devices, telecommunications, and other end user equipment. Connect devices to local and wireless networks and configure them to meet organizational requirements. Perform routine updates, test configurations, and document all steps to ensure repeatability. Work closely with team members to support large deployments or scheduled upgrades.

• Facilitate new user accounts and user terminations. Assist users with initial login, file access, and standard software configuration based on assigned roles. Respond to support requests for sign-in problems, permissions, and navigation of frequently used systems. Guide users through first-time setup and verify proper function before closing support requests.

• Assist in the implementation of IT related initiatives (OS deployments and divisional relocations, etc.)

• Establish direct communication with manufacturers to repair and replace products under warranty.

• Record support tasks, resolutions, and device inventory in the assigned ticketing and asset management systems. Tag and track issued devices, keeping records up to date. Ensure accurate documentation to support future troubleshooting and audits.

• Other duties as assigned by IT Manager, UF Health IT Liaison, and Epic Builder.

Typical Schedule:

• Required to work Monday-Friday 7:00 AM-4:00 PM, with possible variations totaling 40 hours/week.

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience., * Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

• Must be able to lift and move equipment up to 30 pounds
• Requires walking, bending, and crouching to install devices in offices or labs

PREFERRED:

• It is strongly preferred that candidates will have completed college level network systems administration coursework or possess an equivalent certification, such as a current A+ certification
• Preferred candidates will possess superior interpersonal communication skills
• Experience in a customer service environment or academic institution
• Demonstrated excellence in customer service, both in-person and over the phone
• Familiarity with Windows, Mac, and mobile operating systems
• Experience using ticketing systems and asset tracking tools

The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare and much more. Learn more at https://guidetogreatergainesville.com/ EXPECTED SALARY:

$19.16 - $21.07 per hour

Exclusive Perks and Benefits

Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare package, generous leave policies, retirement planning, and professional development, you can achieve a healthy work-life balance, plan for your future, and advance your career.

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success.

Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty.

The SHCC is fully accredited by the AAAHC and is located in a state-of-the-art WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine. Radiology, pharmacy, lab, and physical therapy are also on site.

Learn more about SHCC here https://shcc.ufl.edu/

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.