Application Support II

Job Summary: Application Support II role providing Tier 2 support for a portfolio of enterprise applications., * Diagnosing and resolving functional, configuration, access, and integration issues

• Partnering with the IT Service Desk on escalations; coordinating fixes with application owners, vendors, and stakeholders
• Tracking releases and change impacts
• Maintaining knowledge base articles, runbooks, and support documentation; managing provisioning, deprovisioning, and role changes
• Using AI tools responsibly for troubleshooting and documentation; participating in testing and deployments; identifying recurring issue patterns
• Producing clear written handoffs and ticket notes.

• Three (3) or more years of experience in application support, IT support, or related role
• Demonstrated troubleshooting ability across multiple business applications
• Experience with ITSM platforms such as FreshService, ServiceNow, Jira, or similar
• Strong written communication
• Experience using AI tools responsibly in a professional setting; ability to manage multiple priorities independently; comfort in working cross-functionally
• Customer-focused mindset with excellent interpersonal skills

Preferred Experience/Education:

• Experience in automotive, manufacturing, or similar industries
• Familiarity with PLM/PDM tools, ERP systems, or other enterprise platforms
• Knowledge base ownership; basic understanding of integrations, data flows, and access management
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field

General Benefits:

• Complete and comprehensive benefits package including Med/Dent/Vision
• Employer paid STD/LTD/Life
• 401k Retirement program
• Generous paid vacation/sick/holidays
• Creativity encouraged in a fun, friendly work environment