Application Architect

The successful candidate will be responsible for architecting, developing, and maintaining machine learning models and NLU frameworks that identify end-user intent across a multi-channel Virtual Assistant platform. This role focuses on designing scalable conversational AI solutions, optimizing model performance, and ensuring the underlying intent recognition architecture effectively supports web, mobile, and voice-based experiences., * Architect and maintain the NLU intent framework across enterprise domains (e.g., Technology, Human Resources), ensuring alignment with conversational solution design patterns for web, mobile, and voice experiences

• Design, engineer, and curate training and validation datasets to support machine learning pipelines for intent classification, speech recognition, and conversational AI performance optimization
• Develop and maintain model evaluation frameworks, telemetry pipelines, and observability tools to measure accuracy, reliability, and operational performance, enabling data-driven model tuning throughout the development lifecycle
• Design scalable disambiguation, fallback, and error-handling architectures that improve resilience and user experience as virtual assistant capabilities expand across domains and channels
• Analyze conversational telemetry, interaction flows, and runtime performance metrics to identify gaps, root causes, and optimization opportunities, implementing architectural improvements that enhance system effectiveness
• Partner with data scientists, product owners, UX researchers, and software engineers to design, build, and evolve the cognitive architecture and decisioning framework that powers the virtual assistant ecosystem

• Proven experience architecting and maintaining NLU intent frameworks
• Experience designing and curating datasets for machine learning pipelines
• Ability to develop model evaluation frameworks and telemetry pipelines
• Knowledge of designing scalable error-handling architectures for virtual assistants
• Experience with Microsoft Office, including Excel

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.