World Congress 2026 Europe - Virtual Stage • Jul 2, 2026 • Session details

Conversational AI meets MS data agents to improve customer experience

Alexandra Mihai, Marina Stefan, Tomasz Kacala

Stop losing subscribers to ignored emails. Learn how combining Microsoft data agents with conversational AI transforms passive analytics into proactive, intelligent voice calls that reduce churn.

Starting at 2:06 · Watch from the beginning

Conversational AI meets MS data agents to improve customer experience thumbnail

Checking access…

Playback and chapters load privately for Free videos.

Matching moments

1:10 min

Introduction to Microsoft Fabric and data agents

Dr. Alexander Wachtel

Dr. Alexander Wachtel +1 · World Congress 2025

2:54 min

Modernizing customer support with AI and multi-channel handoffs

Justin Kitagawa · Coffee With Developers

1:44 min

Summarizing developer experience and artificial intelligence companions

Robert Hoffmann

Robert Hoffmann +1 · LIVE

2:21 min

Applying context engineering across the full software lifecycle

Neel Sundaresan

Neel Sundaresan +1 · World Congress 2026 Europe

2:49 min

Modernizing edge experiences for agentic AI architectures

Ainhoa Arruabarrena Ortiz

Ainhoa Arruabarrena Ortiz +2 · World Congress 2026 Europe

1:32 min

Building autonomous functions with conversational agent frameworks

Modood Alvi · World Congress 2025

More from World Congress 2026 Europe - Virtual Stage

One Does Not Simply Make Architecture Decisions Alone thumbnail

One Does Not Simply Make Architecture Decisions Alone

Vladas Diržys

From Black Box to Glass Box : Bedrock AgentCore Observability thumbnail

From Black Box to Glass Box : Bedrock AgentCore Observability

Yasemin Aktürk · AWS

Leading in Rhythm: How Women Make Better Decisions with Biological Intelligence thumbnail

Leading in Rhythm: How Women Make Better Decisions with Biological Intelligence

Julia Grosse · Founder and CEO

Better Together: Leveraging Your Observability Tools as a SIEM thumbnail

Better Together: Leveraging Your Observability Tools as a SIEM

Mathias Palmersheim · VictoriaMetrics

ChatGPT Apps: From Chat to Checkout thumbnail

ChatGPT Apps: From Chat to Checkout

Aaron Koivunen · tedix.dev

Interior Decorating (TypeScript Decorators) thumbnail

Interior Decorating (TypeScript Decorators)

Michael Dowden · Andromeda Galactic Solutions

Upcoming sessions on this topic

Starts in 12 days

Conference India 2026

November 25–26, 2026

Bengaluru, India

Get tickets All 107 sessions

Build Enterprise-Grade Agentic Workflows with AI Agents and Distributed Transactions
Bharath MC & Pruthvithej R

Thu 26 Nov · Room 5
Building Intelligent Agentic Applications in a Real-Time World
G S Vamsi Krishna · IBM

Thu 26 Nov · Stage 4
Your AI Agents Are Bleeding Tokens: Building a Runtime Cost Control Plane for LLMs
Aakriti Aggarwal & Bhavishya Pandit

Wed 25 Nov · Stage 1 - powered by IBM

Related videos

Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents thumbnail

Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents

Dr. Alexander Wachtel +1

World Congress · 2025

Agentic AI - From Theory to Practice: Developing Multi-Agent AI Systems on Azure thumbnail

Agentic AI - From Theory to Practice: Developing Multi-Agent AI Systems on Azure

Ricardo · Microsoft

World Congress · 2025

Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More thumbnail

Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More

Simi Olabisi

LIVE · Mar 2024

From Stateless to Stateful: Real-Time Voice & Messaging Agents with Twilio and AWS thumbnail

From Stateless to Stateful: Real-Time Voice & Messaging Agents with Twilio and AWS

Rishab Kumar · Twilio

World Congress North America · 2026

Composable Intelligence: How Henkel and Microsoft Are Shaping the Agent Ecosystem thumbnail

Composable Intelligence: How Henkel and Microsoft Are Shaping the Agent Ecosystem

Dennis Zielke +1

World Congress · 2025

Azure AI Foundry for Developers: Open Tools, Scalable Agents, Real Impact thumbnail

Azure AI Foundry for Developers: Open Tools, Scalable Agents, Real Impact

Oliver Will · Obungi

World Congress · 2025

Related articles

CH

Chris Heilmann

Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production

Hello and welcome to another edition of Coffee with Developers. Today, we're excited to share an intriguing conversation with Maria Apazoglou, a leading figure in the AI space at Thomson Reuters. M...

about 2 years ago

Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production

DC

Daniel Cranney

Stephan Gillich - Bringing AI Everywhere

In the ever-evolving world of technology, AI continues to be the frontier for innovation and transformation. Stephan Gillich, from the AI Center of Excellence at Intel, dove into the subject in a r...

about 2 years ago

Stephan Gillich - Bringing AI Everywhere

CH

Chris Heilmann

Exploring AI: Opportunities and Risks for Developers

In today's rapidly evolving tech landscape, the integration of Artificial Intelligence (AI) in development presents both exciting opportunities and notable risks. This dynamic was the focus of a re...

almost 2 years ago

Exploring AI: Opportunities and Risks for Developers

CH

Chris Heilmann

Dev Digest 132 - Binging WADFlix?

Hello there, watch all the talks of the WeAreDeveloper World Congress, learn prompt engineering and how to sensibly add AI to your apps.Phase 2 of the WeAreDevelopers Cinematic UniverseToday we are...

about 2 years ago

Dev Digest 132 - Binging WADFlix?

From learning to earning

Jobs that call for the skills explored in this talk.

Microsoft D365 CRM + Copilot/Ai Functional Lead, Manager

ARSENAL, PA, United States

Expert $99k–232k Power BI Business Software Microsoft Copilot

Senior Data & AI Architect

reeeliance IM GmbH

Berlin, Germany

Expert Hybrid · 3 days on-site · Remote Python Microsoft SQL Server Cloud (AWS/Google/Azure)

Microsoft D365 CRM + Copilot/Ai Functional Lead, Manager

Las Vegas, NV, United States

Expert $99k–232k Power BI Business Software Microsoft Copilot

Microsoft D365 CRM + Copilot/Ai Functional Lead, Manager

Cleveland, OH, United States

Expert $99k–232k Power BI Business Software Microsoft Copilot

Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager

Detroit, MI, United States

Expert $124k–280k Data Streaming Business Software Microsoft Copilot

Microsoft D365 CRM + Copilot/Ai Functional Lead, Manager

New York, NY, United States

Expert $99k–232k Power BI Business Software Microsoft Copilot