Senior Systems Operations Engineer - Chief Technology Office

• Wells Fargo is seeking a Senior Systems Operations Engineer for the Chief Technology Office within the FHO (Foundational Hosting Operations) Service Delivery group.
• This role will be part of a team that continuously improves how work is delivered and how outcomes are achieved. We are a trusted partner who fosters candid, inclusive engagement to drive better outcomes. We provide clear, concise, and timely communication that drives awareness and action.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability, Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education, * Experience with Business Intelligence / Analytics tools (Microsoft PowerBI, Grafana, Tableau, etc.)
• Proven history of analytical skills
• Skilled in Compute, Virtual Hosting Systems, Storage and Provisioning
• Ability to follow documented procedures to complete the tasks at hand
• Documentation skills - experience documenting and explaining the approach or methodology that allowed them to solve a problem or reach a conclusion
• Agile fundamentals in both Kanban and Scrum
• Project management skills
• Microsoft Office suite and reporting experience

Join Wells Fargo at an exciting time of growth and innovation. We’re looking for individuals eager to be part of an inclusive workforce and build a meaningful, long-term career. In this role, you’ll be supported and mentored by experienced team members as you learn the business and develop professionally.

Our Neurodiversity & Disability Employment expands access to highly skilled talent by creating more accommodating and accessible hiring practices. The program provides education, professional support, and ongoing resources to enrich the employee’s experience. Hiring activities include two days of interactive workshops, a skills assessment, and a one-on-one discussion with a hiring manager.

Employee Support and Enablement:

• Provide a positive new-hire experience through dedicated, hands-on, and guided onboarding.
• Offer job coaching to support both new hires and managers in their professional development.
• Connect each new hire with a workplace buddy to ease the transition into Wells Fargo’s culture and environment.
• Promote inclusion by delivering education and awareness programs for all employees and hiring managers., Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.