Technical Support Engineer

Do you enjoy solving technical challenges, helping customers, and getting to the bottom of complex problems? Join us as a Technical Support Engineer and make a real impact worldwide.

We are a people company. Our experienced, skilled and passionate people empower customers and partners to meet their challenges through best-in-class, user-friendly solutions. And we are a technology company. We help our customers and partners optimize processes through our software, hardware and services and through our support. Connecting people and technologies provide the means to accomplish goals and ambitions and gain a competitive edge in today’s digitalized world.

The opportunity

As a Technical Support Engineer, you will play a key role in helping our customers, partners, and distributors get the most out of our products.

You will be the go-to person when technical challenges arise, combining your troubleshooting skills, product knowledge, and curiosity to investigate issues and find the right solution. A big part of your role will involve recreating customer issues, testing our products, and digging deep to understand what is causing the problem.

You will work closely with colleagues across R&D, Product Management, Quality, and Sales to solve complex cases, and from time to time, take your expertise out into the real world to help customers solve challenges on site and get even more out of our products.

And not to brag too much, but you’ll be joining a team that truly makes Beijer Electronics stand out. Our strong customer focus and commitment to service are key parts of what makes us unique and you will play an important role in continuing that success.

The successful applicant

We are looking for the Sherlock Holmes of the engineering world, someone who is curious, analytical and doesn’t give up until they understand what is really going on. You enjoy investigating problems, connecting the dots, and finding solutions through thorough and structured troubleshooting.

You don’t need to have all the answers from day one, but you should have a genuine interest in technology, a hands-on mindset, and the curiosity to keep digging until you find the root cause., Technology is at the core of our business and we are all proud to help our customers with innovative solutions and capture the opportunities of tomorrow.

• Agile working We like to bring people, process and technology together. We encourage you to try new ideas. “Shoot for the moon. Even if you miss, you’ll land among stars!”

• Knowledgeable colleagues We are proud to say that some of the sharpest minds of our industry work with us. We possess a deep understanding of our industry that we are happy to share and by joining our team we can promise you that you will grow professionally, no matter what level you are at today., Our core values are guiding us in our daily work, supporting our vision, business idea, strategies, and business plans. Staying true to our core values will help us reach our goals and grow our business.

• Experience in technical support, software development, automation, or a similar technical role
• Knowledge of object-oriented programming
• Excellent English communication skills, both written and spoken

Bonus list

• Supporting industrial automation products or software solutions
• HMI/SCADA design and development
• PLC programming
• Industrial and IT communication technologies (e.g. Ethernet, MQTT, OPC UA, fieldbus networks)
• Linux-based systems
• Docker and containerized applications
• Cyber security principles and standards (e.g. IEC 62443)
• Additional languages besides English

Trust

Trust is something you earn. We earn our customer’s and colleagues’ trust by delivering as promised and treat each other with respect.