Desktop Support Engineer

? Provide on-site hardware support to 1,700 customers primarily located in the New York office, ensuring tickets are actioned on promptly and in accordance with SLA’s

? Manage and kick-off automated PC build scripts for various computer builds, depending on job function/responsibility

? Deploy new hire hardware to desk locations as provided by HR, ensuring a seamless new hire experience

? Perform computer diagnostic troubleshooting steps as guided by technical support documentation

? Utilize customer service skills to meet the technical needs of the user community, always keeping customers informed and aware of any delays or issues with support

? Maintain Jira ticket queue by providing frequent updates to open issues and adding detailed notes when closing out tickets

? Connect hardware and run test scripts to ensure network connectivity on workstations to support new infrastructure deployments

? Participate in user workstation relocations (IMAC) in partnership with the Workplace Services team

? Perform storage room inventory and tasks to ensure all inventory is updated and assigned to appropriate locations and users

? Lead/take part in projects and see project tasks through to completion

? Assist in unboxing and preparing equipment for installation including PC’s, Monitors, Phones, Printers and various peripherals

? Assist and perform various types of cable management and installs including CAT 6 in IDFs, rerouting power cables & strips, etc.

? Assist the Technology Operations Engineering teams in other technical efforts and projects as requested by the business.

? Passion about customers and service, with a strong will to make a difference

? The ability to work in a dynamic environment, prioritizing and multitasking effectively

? The ability to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware issues

? Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills

? Strong planning, organizing and prioritizing abilities. Target focused, proactive and keen to spot opportunities to refine and improve processes and service

? The ability to deal directly with clients and executives in a friendly and highly confident manner demonstrating excellent communication skills

Desired:

? ITIL Certification

? Microsoft Certification (MCSA, MCITP, MCSE)

? Dell/Lenovo Certification

? Experience working in the technology/finance industry

? Experience working with Jira

skills:

PC hardware,IMAC,Jira,network connectivity,test scripts,multitasking,communication,excellent communication skills,organizing,friendly,interpersonal skills,problem resolution,Strong problem-solving abilities,proactive,Target focused,asset management,CAT 6,customer service skills,Desktop Support,PC support,cable management,highly confident,ITIL Certification,ITIL,finance industry,Microsoft Certification,MCSA,Printers,Operations Engineering,technical support,workstation