Salesforce Manager

The Salesforce Manager serves as JED’s lead hands-on administrator for Salesforce (built on the Nonprofit Success Pack) while managing a team of Salesforce Administrators responsible for delivering on the platform’s direction. This role owns the day-to-day administration, configuration, and team leadership of JED’s CRM environment, and is a driving voice in shaping the strategy and roadmap that determines how that environment evolves to support our organization. This role works day to day with JED’s Technical Project Manager, who owns intake, requirements, and stakeholder management for CRM-related requests; together they ensure scoped, ready-to-work deliverables move smoothly from intake into technical execution. Working across the organization and in close partnership with the CTO, this role ensures JED’s CRM environment and its supporting integrations remain aligned to organizational priorities today while building the team and processes needed to scale with JED’s growth., People Management & Team Leadership

• Manage day-to-day workload distribution, prioritization, and coverage across a growing team of full-time and temporary Salesforce Administrators, sized to meet workload, aligning assignments with JED’s standard and large-project DevOps tracks.
• Conduct regular one-on-ones, set goals, and deliver performance feedback for direct reports.
• Serve as the escalation point for complex configuration, deployment, or data-integrity issues raised by the team.
• Partner with the CTO on hiring decisions for the Salesforce Administration team, including scaling the team’s size as workload requires, and on renewal or extension decisions for temporary staff.

Salesforce Administration & Optimization

• Serve as the lead administrator for JED’s Salesforce instances.
• Customize and configure Salesforce by creating and maintaining custom fields, workflows, and validation rules that align with evolving organizational needs.
• Ensure high levels of data integrity and system reliability through regular audits, data cleanup, and proactive performance monitoring.
• Manage Salesforce updates and releases, evaluating new features and integrating third-party applications to enhance functionality.
• Build and maintain insightful reports and dashboards to provide key stakeholders with actionable data on performance metrics and organizational goals.

Technical Delivery & Architecture

• Own architecture and platform-strategy decisions for JED’s Salesforce environment, and translate scoped, ready-to-work deliverables from the Technical Project Manager into technical execution.
• Lead the technical planning and execution of Salesforce configuration and deployment work, once requirements and scope are defined.
• Partner with the Technical Project Manager on prioritization calls that affect the broader team’s workload, and weigh in on strategy, architecture, or roadmap alignment during handoffs from requirements to execution.
• Stay current with emerging Salesforce and platform capabilities, and propose technical solutions to advance JED’s mission and operational effectiveness.

User Training & Support

• Guide the design and delivery of engaging training programs and create clear documentation to drive user adoption and proficiency across all supported platforms.
• Provide timely and effective technical support to all staff, managing an internal ticketing system for platform issues.
• Act as a key technology partner to all departments, proactively gathering feedback to continuously improve systems, processes, and training materials.

Stakeholder Collaboration & Communication

• Maintain clear and consistent communication with stakeholders at all levels, translating technical concepts into understandable updates and reports.
• Serve as the technical voice in cross-departmental discussions on architecture, roadmap, and platform capability, in partnership with the Technical Project Manager as the primary stakeholder point of contact.

• Manage relationships with external vendors and consultants to ensure successful project delivery and alignment with JED’s standards., This role owns administration of JED’s Salesforce instance and the integrations that connect to it, including Campaign Monitor, Sage Intacct, Fundraise Up, and DonorSearch. This role also owns the Salesforce Administration function’s staffing model, a growing team of full-time and temporary Salesforce Administrators sized to meet workload, and is accountable for the team’s output, data quality, and adherence to JED’s DevOps governance. Decision Rights & Collaboration * Decides independently: day-to-day Salesforce configuration and workload prioritization within the administration team; scheduling of standard-track deployments consistent with existing Gearset governance; assignment of tickets and coverage across the team.

• Requires input or approval: large-project scoping that affects cross-functional timelines, informed by requirements and scope defined through the Technical Project Manager’s intake process; changes to the team’s overall size or budget; serves as a key voice in any strategic evaluation of JED’s CRM platform (e.g., a future platform change), with the final decision resting with the CTO, and CFAO and Chief Growth Officer.
• Collaborates closely with: the Technical Project Manager, to receive scoped, ready-to-work deliverables and to align on prioritization calls that affect the broader team’s workload; the Salesforce Administration team, as their direct manager and technical escalation point; department stakeholders, on architecture, roadmap, and platform capability questions surfaced through the Technical Project Manager., JED’s CRM roadmap is documented, kept current, and reflects sound architectural and technical judgment, measured by roadmap document currency and the technical soundness of scoped deliverables handed off for execution. Roadmap updates are made available to the Technical Project Manager on a consistent cadence to support their stakeholder communication. Strategic Influence This role’s recommendations are reflected in CRM roadmap decisions, tracked by the share of this role’s proposed priorities adopted into the annual or quarterly roadmap., In-person attendance is required for periodic retreats or business meetings at JED’s central office in NYC or other locations as designated by JED leadership. Additional travel may be required based on role responsibilities, team priorities, or organizational projects.

• 5+ years of hands-on experience as a Salesforce Administrator, with a strong preference for experience with the Non-Profit Success Pack (NPSP).
• Deep proficiency in Salesforce, with a demonstrated ability to handle customizations (workflows, custom fields), configurations, integrations, and data analysis using reports and dashboards.
• Demonstrated experience supervising, mentoring, or leading other administrators or technical staff, including managing contractor or temporary resources.
• Proven experience leading technical planning and execution on Salesforce projects, including translating scoped requirements into configuration and deployment work, setting technical timelines, and coordinating with project or program management partners.
• Ability to make and communicate prioritization decisions across competing team workloads.
• Excellent communication and interpersonal skills, with the ability to translate complex technical concepts for non-technical team members and foster a collaborative work environment.
• Strong analytical and problem-solving skills, with a keen attention to detail and the ability to identify and resolve issues effectively.
• Adaptability to thrive in a fast-paced, evolving technology landscape and a dynamic organizational environment.
• A genuine passion for and alignment with JED’s mission to protect emotional health and prevent suicide for teens and young adults.

Preferred

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.
• Salesforce certifications (e.g., Certified Administrator, Advanced Administrator, Platform App Builder).
• Project management certification (e.g., PMP, CAPM).
• People management training or certification (e.g., a first-time manager program).
• Direct experience working in a nonprofit organization.
• Experience integrating various technologies to streamline operations, including familiarity with tools like Google Workspace, Slack, Asana, and Gearset.

• Experience developing and delivering user training and creating support documentation., All applicants must be legally authorized to work in the United States. JED does not provide employment visa sponsorship at this time. Physical Requirements:

• Prolonged periods of sitting and working on a computer, including typing, viewing screens, and engaging in virtual meetings.
• Frequent phone, email, and video conferencing communication require clear speech, active listening, and visual acuity.
• Occasional standing, walking, and lifting up to 25 pounds for conference booth setup, promotional materials, or event-related tasks.
• Flexibility to adjust to different work environments, including home offices, shared workspaces, and on-site event locations.

4.74.7 out of 5 stars United States Remote $105,000 - $135,000 a year - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid jury duty
• Flexible spending account, At JED, you’ll join a team of compassionate professionals committed to protecting youth mental health. Our mission-driven culture encourages collaboration, innovation, and a shared sense of purpose. Join us to make a meaningful impact in the lives of young people across the country.

Employees who are eligible for benefits may participate in JED’s equity program and have access to a comprehensive benefits package that includes medical, dental, vision, retirement, mental health support, and more.

For our benefits-eligible employees (such as full-time staff), we also offer a generous paid time off policy, an Employee Assistance Program (EAP), and a 401(k) plan with employer matching. Temporary staff and interns may be eligible for limited benefits.

These benefits apply to all benefits-eligible permanent staff. Eligibility may vary based on role, employment status, and location. Temporary employees and interns are eligible for limited benefits, which will be communicated during the hiring or onboarding process. At JED, we’re committed to creating an environment where our team can thrive. From generous time off to comprehensive health and financial benefits, we’ve got you covered.

• Vacation - ~15 days per year to rest, recharge, and reset (increases to 20 days after 4 years)
• Holidays - 10 paid holidays throughout the year
• Floating Holiday - 1 personal day to use however you’d like
• Birthday Day Off - Take your birthday off to celebrate YOU!
• Winter Break (No FOMO Week) - 5-day, all-team holiday closure at the end of each calendar year
• Personal Leave (Life Leave) - 3 days annually to take care of life-errands, appointments, or personal time
• Sick Leave - 6 days annually for your health or to care for a sick loved one

We follow all applicable state and federal leave guidelines, including the Family and Medical Leave Act (FMLA) and state-specific family and medical leave programs (e.g., NYS Paid Family Leave). Where no state plan exists, we use NYS PFML as a baseline. Please note: Eligibility or waiting periods may apply depending on the type of leave and your location. We will help you navigate your options should a leave need arise.

• Bereavement Leave - 5 days of paid leave for the loss of an immediate family member

• Jury Duty - Paid time off to fulfill your civic responsibility

• Transit Benefits - Use pre-tax dollars for eligible commuting costs
• Flexible Spending Account (FSA) - Pay for qualifying out-of-pocket healthcare or dependent care expenses with pre-tax dollars
• Healthcare Reimbursement Arrangements (HRA):
• Mental Health HRA - $1,500/year for all benefits-eligible staff, with additional funds for those covering dependents
• Health HRA - Available for employees enrolled in JED’s medical plan

• Dental HRA - Available for employees enrolled in JED’s dental plan

• Employee Assistance Program (EAP)
• Teladoc Virtual Health - 24/7 access to doctors and mental health professionals, at no cost to you
• 401(k) Safe Harbor Plan
• Start contributing on Day 1
• Employer Match (after 6 months): o 100% match on the first 3% of compensation o 50% match on the next 2%

We’re building a mission-driven team-and that starts by investing in the people behind the mission.

Reasonable Accommodations Statement We are committed to providing an inclusive and accessible hiring process for all candidates. If you require a reasonable accommodation to participate in the application or interview process, please let us know by responding to the confirmation emails you receive from us when you apply or schedule an interview. We will work with you to meet your needs in accordance with applicable laws.

The Jed Foundation (JED) is a nonprofit that protects emotional health and prevents suicide for our nation’s teens and young adults, giving them the skills and support they need to thrive today…and tomorrow.

Why Join the JED Team?

• Be a Lifesaver: Join a team directly responsible for protecting the emotional health of millions of teens and young adults. Your work has a measurable impact on preventing suicide and substance misuse.
• Systemic Change: We don’t just provide resources; we transform how high schools and colleges approach mental health. You’ll be part of a movement building lasting, nationwide support systems.
• Culture of Compassion: We practice what we preach. At JED, we value a supportive, inclusive environment where mental health is prioritized and stigma is non-existent.
• Empower the Future: Help us equip the next generation with the resilience and skills they need to navigate adulthood and fulfill their potential.

Pay Ranges: The salary range listed on this posting reflects compensation for the New York City market, where JED is headquartered. Please note that actual salary offers are determined by a combination of the following factors