Associate Implementation Specialist

• Manage and track service tickets and requests.
• Provide day-to-day data center operational support.
• Escort and coordinate with dispatched field service engineers.
• Manage parts shipping, receiving, storage, and inventory.
• Maintain accurate environment documentation, including serial numbers, rack elevations, runbooks, and related records.
• Coordinate with colocation teams for power, cooling, and facility maintenance activities.
• Execute customer-directed system and version updates.
• Proactively monitor servers and communicate issues to customers.
• Open, track, and manage service requests.
• Triage and coordinate break/fix activities with Dell support.
• Perform troubleshooting and log collection and implement vendor-recommended resolutions.
• Support firmware upgrades and hardware break/fix activities.
• Perform server parts replacement and hardware deployments.
• Perform OS installations, GPU configuration, and related testing.
• Conduct system testing and validation to ensure operational readiness.
• Handle urgent or unexpected issues as they arise and serve as a flexible escalation and coordination point.

• Must be a U.S. Citizen or Green Card holder.
• Must be flexible to work weekends, holidays, and after-hours based on customer requirements.
• Strong verbal and written customer communication skills.
• Ability to work effectively within an onsite team in a fast-paced, dynamic environment.

Hardware & Field Support Experience

The resource must be comfortable performing hands-on server hardware repair. The role may include OSE/FSE support, so candidates must have practical experience working inside servers, replacing components, and performing hardware break/fix activities.

Candidates should be confident in their hands-on technical abilities and capable of learning and applying new skills as required. Prior Dell FSE experience is a strong plus., * Basic networking experience.

• Experience reading and analyzing Linux logs.
• Hands-on Linux CLI experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Strong attention to detail.
• Ability to work effectively as part of a team.
• Ability to work in a fast-paced environment.
• Ability to lift up to 65 lbs.
• Ability to safely work on a ladder.

Preferred / Nice-to-Have Skills

• RoCE networking experience.
• NVIDIA GPU/NIC experience.
• Prior Dell FSE experience., The ideal candidate is a hands-on data center professional with strong server hardware repair experience, Linux and networking fundamentals, excellent customer-facing skills, and the flexibility to support onsite operations, including weekends, holidays, and after-hours when required.