IT Infrastructure Operations Manager

SAIC is seeking an analytical thinker with a passion for challenges and problem-solving. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts., * Provides day-to-day management and supervision of overall Enterprise Infrastructure personnel, involving multiple projects and groups of personnel at multiple locations.

• Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary.
• Demonstrates written and oral communication skills.
• Provides comprehensive engineering, operations and maintenance support for the infrastructure tool suite and other enterprise monitoring products.
• Performs design architectural changes and implementation, following established configuration management processes and schedules.
• Provides highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications and services.
• Analyzes the metric, technical configurations and provides recommendations on the best alternatives.
• Provides technical guidance for directing and monitoring information systems operations.
• Leads teams that Design, build, and implements network, storage, compute, data, cyber, and collaboration systems.
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network, systems, and application performance.
• Troubleshoots network, systems, and application performance systems when necessary and provides empirical data and recommendations to improve performance.

• Bachelors and eighteen (18) years or more of related experience; Masters and sixteen (16) years or more experience; PhD or JD and thirteen (13) years or more experience.
• At least 8 years of management experience with an emphasis on Infrastructure programs and/or projects, including mission critical programs, IT systems implementation and solution development.
• At least 3 years of experience interfacing and presenting to executives.
• At least 4 years of proven experience managing a program with at least 100 personnel delivering Infrastructure Operations Support Services.
• This leader requires an operational mindset with a passion for problem solving in a complex environment. The successful candidate will work at all Infrastructure operational levels of a large Federal Department Agency.
• This role requires the ability to work with a variety of customer stakeholders to manage priorities and projects as well as hold the program teams accountable to those priorities.
• Must be familiar with managing contractual deliverables, as well as ticket queues and ticket quality. Familiarity with ServiceNow is required.
• Experience with major incident and critical situation problem resolutions is a must have.
• Ensure internal customer satisfaction with IT services by understanding their strategic and tactical needs, making sure actions are taken to close any gaps, influence stakeholders’ perceptions of the relevant Infrastructure services.
• Must possess experience as a leader and mentor in an infrastructure operations environment.
• Responsible for the technical landscape cutover and production operational support spanning the entire lifecycle of the strategic platform or portfolio of IT solutions and applications.
• Ensure internal customer satisfaction with IT services by understanding their strategic and tactical needs, making sure actions are taken to close any gaps, influence stakeholders’ perceptions of the relevant services
• Serve as a leader and mentor; demonstrate ability to coach and hold teams accountable
• Effective team leadership skills strongly preferred, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
• Ability to work independently and manage multiple demands on time, in cross-functional hybrid environment.
• Strong collaboration skills using a solutions and customer-service-oriented approach.
• US Citizen or Permanent Resident with the ability to attain a Public Trust clearance.