Service Desk Technician

As the first point of contact for ICT support, you’ll provide technical assistance to colleagues, resolving incidents and service requests while delivering excellent customer service.

You’ll support a wide range of technologies, including Windows devices, Chromebooks, Microsoft 365, Active Directory, mobile devices, and network connectivity. What You’ll Do

• Provide first-line ICT support via phone, email and the Service Desk.
• Diagnose and resolve hardware, software and user issues.
• Create and maintain user accounts and permissions.
• Configure laptops, desktops, Chromebooks and mobile devices.
• Escalate urgent or security-related incidents when required.
• Maintain accurate asset and service records.
• Support ICT projects, system changes and continuous improvement activities.

We’re looking for an enthusiastic and customer-focused ICT Service Desk Technician to join our ICT team and help deliver reliable technology services that support colleagues across the organisation., You’ll be a proactive problem-solver with strong customer service skills and a passion for technology.

• Experience in an ICT Service Desk, technical support or customer service environment.
• Excellent communication and troubleshooting skills.
• Knowledge of Microsoft 365, Active Directory, Windows 11 and mobile devices.
• The ability to prioritise workloads and work effectively under pressure.
• A willingness to learn and develop your technical skills.
• A full UK driving licence.