IT Support Technician

We are seeking a dynamic and motivated IT Support Technician to join our innovative technology team. In this role, you will be the frontline hero for resolving technical issues, maintaining IT infrastructure, and ensuring seamless digital operations across the organization. Your energetic approach and problem-solving skills will help keep our systems running smoothly, empowering teams to work efficiently and securely. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily business functions., * Provide expert technical support to end-users for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.

• Troubleshoot software problems related to Microsoft Office applications, enterprise tools like ServiceNow, Jira, and BMC Remedy, as well as custom business applications.
• Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance and security.
• Configure and maintain computer networks such as LAN (Local Area Network), WAN (Wide Area Network), VPNs (Virtual Private Networks), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security devices like Meraki.
• Support IT infrastructure components including Windows Server environments, Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and network administration tasks.
• Assist with user account management using Active Directory and troubleshoot connectivity issues involving TCP/IP protocols.
• Monitor and support remote access solutions via VPNs and troubleshoot related connectivity problems.
• Maintain documentation of support tickets using tools like Help Desk systems and ServiceNow; escalate complex issues when necessary.
• Conduct analysis of recurring technical issues to identify root causes and recommend improvements for system stability and security.
• Collaborate with cross-functional teams to implement updates, patches, security configurations, and hardware upgrades ensuring compliance with organizational standards.

Do you have experience in macOS?, Do you have a Bachelor’s degree?, * Proven experience in providing IT support within a fast-paced environment with a focus on desktop support and help desk operations.

• Strong knowledge of operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions.
• Hands-on experience with computer networking concepts such as LAN/WAN setup, DNS management, TCP/IP troubleshooting, firewall configuration, VPN setup, and network security best practices.
• Familiarity with enterprise management tools like SCCM for software deployment and patch management; experience with GPO for policy enforcement is a plus.
• Experience supporting mobile devices along with desktop hardware troubleshooting skills.
• Ability to analyze technical issues quickly using strong problem-solving skills combined with excellent communication skills to explain solutions clearly to non-technical users.
• Knowledge of BMC Remedy or ServiceNow ticketing systems; experience with Jira or other project management tools is advantageous.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or Cisco CCNA are preferred but not required. Join us in delivering top-tier IT support that keeps our organization innovative and secure! This paid position offers a vibrant environment where your technical talents will thrive while making a real difference every day., * Bachelor’s (Preferred), * IT Support Technician: 3 years (Preferred)
• Laptop/Desktop imaging: 3 years (Preferred)
• Windows 10/11 setup: 3 years (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance