Service Desk Specialist

Join our dynamic team as a Service Desk Specialist and become the first point of contact for technical support within our organization! In this energized role, you will deliver exceptional customer service by troubleshooting and resolving a wide range of IT issues, ensuring seamless operation of our computer systems, networks, and hardware. Your proactive approach and technical expertise will help maintain our IT infrastructure’s efficiency, empowering users to perform at their best every day. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment dedicated to innovation and support excellence., * Provide prompt and professional technical support to end-users via help desk systems, assisting with hardware, software, network, and operating system issues.

• Troubleshoot computer hardware problems, including desktops, laptops, mobile devices, printers, and peripherals.
• Resolve software issues related to Windows, macOS, Linux operating systems, and enterprise applications using tools like SCCM, GPO, ServiceNow, Jira, and BMC Remedy.
• Manage user accounts and permissions through Active Directory and Active Directory management tools; assist with account setup and access control.
• Support network troubleshooting tasks involving TCP/IP protocols, DNS configuration, LAN/WAN connectivity, VPNs, firewalls, Meraki devices, and network administration.
• Assist with IT infrastructure maintenance including computer management tasks such as OS updates, hardware upgrades, and equipment troubleshooting.
• Document all support requests accurately in customer support ticket management systems; follow up to ensure issues are resolved efficiently.
• Collaborate with team members on complex technical troubleshooting involving TCP connections, network security protocols like firewall configurations, and remote access solutions.

• Proven experience in technical support or help desk roles with a strong understanding of IT support principles.
• Proficiency with Microsoft Office suite and familiarity with help desk systems such as ServiceNow or Jira.
• Solid knowledge of computer networking concepts including TCP/IP, DNS, LAN/WAN environments, VPNs, firewalls, and network administration.
• Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems; hardware troubleshooting skills are essential.
• Familiarity with Active Directory management and tools like GPO for user account control.
• Ability to troubleshoot software issues related to operating systems and enterprise applications effectively.
• Excellent communication skills with a customer-focused attitude; capable of explaining technical concepts clearly to non-technical users.
• Strong analysis skills for diagnosing complex technical problems quickly and accurately.

Join us in delivering outstanding IT support that keeps our organization running smoothly! Your expertise will make a real difference by ensuring our technology infrastructure supports our mission of innovation and excellence every day.

$26 - $33 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance