MOW Data Specialist

The MOW Data Specialist is responsible for assessing and entering data for MIFA Meals on Wheels billing-related services for Title III OAA (Older Americans Act), Options, TennCare Choices, Family Caregiver, MIFA-funded, and other government/grant programs. Attention to detail is an essential function for this data-driven position.

Major responsibilities and related tasks

Process and reconcile invoices, update client billing data, and maintain accurate records in various databases for MOW.

• Enter and update client billing data in required database systems.
• Timely process, reconcile and enter meal deliveries, missed visits, suspensions, terminations, and new enrollments.
• Address and resolve client concerns according to policy.
• Maintain accurate client records in multiple databases, including MIFA Meals Billing and other related systems.
• Maintain accurate records in multiple databases, including MIFA Meals Billing and other related systems.
• Ensure accuracy in service authorizations, referrals, and billing.

Verify client service data for compliance and reporting, ensuring compliance with MIFA, State of TN, and ACMS requirements.

• Conduct daily data, including intake, scheduling, routing, and billing.
• Ensure high-quality customer service across internal and external interventions.
• Ensure client files comply with funder requirements
• Maintain records of billing and documentation in line with regulatory guidelines
• Verify client service data, including assessments and nutrition screenings
• Maintain hard copy and electronic records of billing and support documentation in accordance with regulatory guidelines.
• Generate operational reports for IT, accounting, and meal services staff to support program oversight and financial accountability.

Assist with payment reconciliation, support accounts receivable, and collaborate to ensure accurate and timely financial operations.

• Assist the accounting department in reconciling payments, identifying discrepancies, and ensuring the timely resolution of billing issues.
• Act as a backup for other staff, collecting and maintaining daily activity records from the meals department.
• Collaborate with accounting and meals staff to ensure timely and accurate billing, informing management of any issues affecting financial operations.

Other responsibilities

• Work well within a team and collaborate across departments (e.g., IT, accounting, meals).
• Exhibit professional conduct that promotes teamwork and organizational goals.
• Communicate with inter-departmental staff and attend joint meetings as needed.
• Prioritize tasks and maintain an organized workspace.
• Respect and work effectively with people of diverse backgrounds and in crisis.
• Strong interpersonal and verbal communication skills.
• Complete tasks on time with minimal supervision.
• Perform additional duties as required to meet department goals.

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job. Employment authorization and identification: Current federal law requires that documents be presented that verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, or other U.S. government document., * High School Diploma or GED equivalent required

• Two years’ experience in some combination of administration or customer service
• Two years of data/billing experience, preferred
• Technically proficient in operating essential office equipment, including computers. Skilled in performing routine office tasks such as document creation, file management, and email communication using Microsoft Office (Word, Excel, Outlook, etc.). Familiar with cybersecurity best practices (e.g., using strong passwords, recognizing phishing attempts). Able to learn job-specific software as needed.

Salary: $20.50 per hour

The in-office, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

In-office requirements: All or the majority of this position is required to be conducted in-office at MIFA’s physical location or at an assigned MIFA program site for effective performance of essential functions. In-office requirements ensure staff members remain accessible, connected, and prepared to serve and allow for in-person collaboration that drives innovation while preserving the flexibility that keeps MIFA agile. Exception: Hotline Representatives who work on-call seven days a week and after hours.