IT Solutions Lead

Mechdyne is seeking an experienced IT Solutions Lead to provide technical leadership, mentor support professionals, and serve as the senior escalation point for complex infrastructure, networking, cloud, and security challenges. This role combines deep technical expertise with client-facing consulting and operational leadership to drive service excellence and long-term client success., * Lead and mentor Level II support staff while promoting technical growth and accountability.

• Serve as the primary escalation resource for advanced issues involving Microsoft 365, Active Directory, networking, VPNs, security, Citrix, MDM, Windows, macOS, iOS, and Android environments.
• Design, implement, and support enterprise infrastructure solutions aligned with client business goals.
• Act as a trusted advisor to clients, building strong relationships and guiding technology strategy.
• Analyze service metrics and implement process improvements to enhance efficiency and customer satisfaction.
• Support business development efforts by identifying opportunities to expand IT services and solutions.

• 10+ years of progressive experience in IT infrastructure, systems engineering, networking, or managed services.
• Proven experience leading technical teams and resolving complex infrastructure challenges.
• Advanced knowledge of:
• Microsoft 365, Exchange Online, Teams, and Active Directory
• Windows Server and desktop environments
• Networking, VPNs, firewalls, and security best practices
• Mobile Device Management (MDM) and Citrix
• Experience with Palo Alto, Cisco, cloud technologies, and enterprise security solutions is highly preferred.
• Strong communication skills with the ability to engage technical and business stakeholders alike.
• Relevant certifications (Microsoft, Cisco, Security+, CISSP, VMware, ITIL) are preferred.

Salary Range: $60,000 - $100,000 annually, depending on experience and qualifications.

We are proud to support organizations around the world and are committed to helping solve problems for the greater good. Making a positive impact in the communities where we live and work has long been a part of Mechdyne’s culture.