On Site Level 2 IT Support Technician

Are you an experienced IT professional who thrives on solving complex technical challenges and delivering exceptional customer support? We’re seeking an On-Site Level II IT Support Technician to provide hands-on technical support in a dynamic enterprise environment in Conyers, GA.

In this role, you’ll be the go-to resource for diagnosing and resolving advanced desktop, mobile device, and application issues while supporting critical business operations. If you’re passionate about technology, enjoy working directly with end users, and want an opportunity to make a meaningful impact every day, we’d love to hear from you.

What You’ll Do

As an On-Site Level II IT Support Technician, you will:

• Respond to and resolve incidents from the Level II support queue in a timely and professional manner
• Provide advanced technical support for desktops, laptops, mobile devices, and enterprise applications
• Troubleshoot hardware, software, operating system, network connectivity, and mobile device issues
• Deploy and maintain operating system images using tools such as Microsoft Intune, SCCM, PXE Boot, or Autopilot
• Perform device setup, configuration, and post-imaging support
• Document incidents, resolutions, and troubleshooting activities within the ticket management system, * Work in a highly visible, customer-facing IT role
• Leverage modern endpoint management technologies
• Collaborate with experienced IT professionals and business partners
• Gain exposure to enterprise-level systems and support environments
• Make a direct impact on employee productivity and success

Work Environment

This position is 100% on-site in Conyers, Georgia and follows a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM (local time), excluding company-recognized holidays.

Ready to Apply?

If you’re a motivated IT professional who enjoys troubleshooting technology, supporting end users, and delivering exceptional service, we encourage you to apply today and become an important part of a team that keeps business-critical technology running smoothly.

• Relevant technical degree, certification, or equivalent hands-on experience
• 4+ years of desktop support or end-user support experience
• Strong customer service and communication skills

Experience deploying and managing device images using:

• Microsoft Intune
• SCCM
• PXE Boot
• Windows Autopilot

Working knowledge of:

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)
• Microsoft 365 and Exchange Online administration
• Active Directory user and account management
• Citrix environments
• VPN technologies

Experience supporting:

• macOS
• Android
• iOS
• Self-motivated mindset with the ability to work independently and collaboratively

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account, Salary Range: $28 - $32 per hour

Pay: $28.00 - $32.00 per hour, * 401(k)

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• What are your salary expectations?
• This position does not provide sponsorship for non-U.S. work visas. Will you require sponsorship now or in the future (e.g., OPT, H-1B, etc.)?