IT SaaS Administrator

As Apptronik continues to scale its humanoid robotics platform, we are seeking a skilled and proactive SaaS Administrator to own and operate the growing portfolio of cloud-based tools that power our business. Reporting into IT / Business Operations, this individual will serve as the primary administrator for our core SaaS platforms - ensuring secure access, smooth integrations, and reliable day-to-day operations across the organization. This is a high-impact, cross-functional role with broad visibility into Finance, Sales, HR, and Engineering., * Administer Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including user lifecycle management, conditional access policies, MFA enforcement, license assignments, and directory synchronization

• Manage Google Workspace administration: users, groups, organizational units, Drive sharing policies, and security settings; support employee onboarding and offboarding workflows
• Maintain Salesforce user accounts, roles, profiles, and permission sets; support configuration changes, data integrity efforts, and basic workflow/automation needs in coordination with business stakeholders
• Administer Microsoft Dynamics 365 Business Central, managing user access, integrations, and system configurations in close partnership with the Finance and Operations teams
• Own administration of additional SaaS tools across the portfolio (e.g., Slack, Okta, Zoom, Atlassian Suite, DocuSign, or similar), including provisioning, license optimization, and day-to-day support
• Enforce least-privilege access principles, conduct periodic access reviews, and support audit and compliance activities (e.g., SOC 2) across all administered platforms
• Identify and implement automation and integration opportunities using tools such as Power Automate, Zapier, or native API connectors to reduce manual work and improve cross-platform data flows
• Maintain accurate and up-to-date documentation for all administered systems; provide end-user training and handle escalations from the helpdesk
• Track SaaS contracts, license utilization, and renewal timelines; make data-driven recommendations to optimize spend and right-size licensing across the portfolio
• Foster a positive culture and advocate for continuously improving the employee technology experience

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, * 3-4 years of hands-on SaaS administration experience in a corporate IT or business operations environment

• Proficiency with Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including conditional access, identity governance, and license management
• Strong working knowledge of Google Workspace administration
• Experience administering Salesforce; Salesforce Administrator certification is a plus
• Familiarity with Microsoft Dynamics 365 Business Central or a comparable ERP/financial system
• Understanding of SSO, SCIM provisioning, MFA, and identity lifecycle management; Okta experience a plus
• Ability to troubleshoot cross-platform issues and communicate technical concepts clearly to non-technical stakeholders
• Experience with ticketing and ITSM systems (e.g., Jira, ServiceNow, or Zendesk)
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth environment
• Excellent written and verbal communication skills
• Collaborative, team-oriented working style with a strong attention to detail
• Initiative and self-motivation - ability to work with limited supervision and drive projects to completion

NICE TO HAVE

• Microsoft certifications (MS-900, MS-102, SC-300) or equivalent
• Experience with Power Automate, Power BI, or the broader Microsoft Power Platform
• Familiarity with MDM solutions such as Intune or Jamf
• Experience supporting a hardware, manufacturing, or robotics company
• Exposure to SOC 2 or ISO 27001 audit processes

EDUCATION and/or EXPERIENCE

• 3-4 years of relevant SaaS administration or IT operations experience required
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience accepted
• Relevant vendor certifications (Microsoft, Google, Salesforce) are a plus

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society’s most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.