IT Technician

The IT Technician provides day-to-day technical support to end users & ensures the reliability, security, & efficiency of company IT systems. This role supports hardware, software, networking, & core IT processes while partnering with internal teams to resolve issues, maintain systems, & improve IT operations. This position is well-suited for an early-career IT professional seeking growth in systems, infrastructure, or cloud administration., End User Support

• Provide first & second-level technical support for desktops, laptops, mobile devices, & peripherals
• Troubleshoot issues related to operating systems, productivity tools, email, collaboration platforms, & line-of-business applications
• Perform user onboarding & offboarding, including account provisioning, access management, & equipment setup

Hardware & Systems Support

• Install, configure, maintain, & troubleshoot workstation hardware, printers, scanners, & related peripherals
• Perform hardware repairs, upgrades, & replacements as needed
• Maintain IT asset inventory, including lifecycle tracking & warranty management
• Assist with server or cloud administration tasks under guidance (patching, monitoring, backups)

Networking & Connectivity

• Support basic network infrastructure, including gateways, switches, wireless access points, & cabling
• Troubleshoot network connectivity issues & assist with IP configuration & user access
• Support basic firewall or security rule updates under supervision

Process Management & Documentation

• Follow & contribute to IT service management processes (ticketing, change management, incident response)
• Document procedures, troubleshooting steps, & system configurations
• Maintain accurate records in ticketing & asset management systems
• Assist with IT compliance, security best practices, & routine audits

General IT Operations

• Monitor system performance & escalate potential issues proactively
• Support software deployment, updates, & patch management
• Participate in IT projects such as upgrades, migrations, or process improvements
• Stay current on relevant technologies & recommend improvements when appropriate

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, * Associate’s or Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience

• 1-3 years of experience in IT support or systems administration (internships included)
• Working knowledge of Windows operating systems
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with ticketing systems & end-user support best practices
• Strong problem-solving skills & customer service orientation

Preferred Qualifications

• Familiarity with Microsoft 365, Active Directory, & identity/access management
• Experience with basic server administration, virtualization, or cloud platforms
• Relevant IT certifications (CompTIA A+, Network+, Microsoft, etc.)
• Exposure to cybersecurity fundamentals & endpoint protection tools
• Scripting or automation experience

Skills & Competencies

• Clear verbal & written communication
• Ability to prioritize tasks & manage multiple issues simultaneously
• Strong attention to detail & documentation accuracy
• Willingness to learn & adapt in a fast-paced environment
• Team-oriented mindset with the ability to work independently

Physical Requirements:

• Prolonged periods of sitting & computer use
• Must be able to lift 15 pounds at times

The responsibilities outlined in this job description are intended to describe the general nature & level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, & skills required. Management reserves the right to amend & change responsibilities to meet organizational needs as necessary.

At CM Mission Critical Engineering, we strive to provide innovative and sustainable engineering solutions that meet the needs of our mission critical clients while pushing the limits of today’s technologies and setting tomorrow’s standard for success.