Second Line Desktop Support

• Provide onsite Second Line IT support for hardware, software, and network-related issues
• Install, configure, and maintain IT equipment, systems, and peripherals
• Manage user accounts, permissions, and access controls
• Support and monitor network infrastructure including VPNs, LANs, DNS, and firewalls
• Assist with Microsoft 365, Intune, and cloud-based technologies
• Record, manage, and resolve incidents through the service desk system
• Carry out software deployments, upgrades, and system updates
• Perform routine maintenance, backup, and housekeeping activities
• Work collaboratively with colleagues to deliver technical projects and service improvements
• Deliver excellent customer service and maintain strong relationships with staff

Technologies:

• Android
• Cloud
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Network
• Windows
• iOS
• Office 365

• Level 4 IT qualification or equivalent industry-recognised qualification
• Demonstrable experience using Microsoft Intune
• Minimum of two years experience in a Second Line IT support or field-based support role
• Strong experience supporting Windows Server, Microsoft 365, Google Workspace, Windows operating systems, Android devices, and iOS devices
• Strong troubleshooting and problem-solving skills
• Hardware installation, configuration, and diagnostics experience
• Knowledge of networking technologies including VPNs, LANs, DNS, and firewalls
• Excellent communication and customer service skills
• Ability to work independently and manage priorities effectively
• Methodical and organised approach to work
• Full UK driving licence with no more than three penalty points
• Access to your own vehicle for business travel
• Right to work in the UK
• Ability to commute to sites within approximately one hour of Woking

We are a growing and professional technology services organisation offering a fully site-based field role supporting a portfolio of sites within commuting distance of Woking. We provide annual salary reviews and structured pay progression, 23 days annual leave plus bank holidays, enhanced sickness benefits, a Health Cash Plan with dental and optical contributions, a contributory pension scheme, bonus and commission opportunities where applicable, an Employee Assistance Programme available 24/7, ongoing training and career development opportunities, discounts on a wide range of products and services including gym memberships, technology and entertainment, company uniform, an electric vehicle salary sacrifice scheme, and a Microsoft Surface Laptop and professional tools to perform the role.