Junior IT Support Engineer

On behalf of our client, a leading Fresh Food Manufacturing business based in Worcestershire, we are seeking an outgoing and proactive Junior IT Support Engineer to join their dynamic on-site team.

This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support, working closely alongside the IT Infrastructure Manager in a fast-paced environment.

The Role

As the primary point of contact for day-to-day technical support across the business, you will play a crucial role in keeping both office and operational manufacturing teams running smoothly.

• 1st & 2nd Line User Support: Handling everyday technical queries across the whole company-from resolving printer glitches and network connectivity issues to troubleshooting Microsoft 365 and hardware problems.

• User Onboarding & Setup: Setting up and configuring laptops, PCs, mobile devices, and IT equipment, as well as creating user accounts, managing access, and handling password resets for new starters.

• Systems & Equipment Maintenance: Assisting with software updates, system patching, IT security tasks, and maintaining accurate IT asset records.

• Infrastructure & Project Support: Escalating complex technical issues where necessary and assisting the IT Infrastructure Manager with broader IT maintenance, documentation, and key projects.

Are you an enthusiastic IT professional with exceptional communication skills looking for your next step in tech support?, * You will be interacting directly with staff across the entire business-from the shop floor to management-so clear, confident, and articulate communication is essential.

• A positive, approachable personality with a strong desire to solve problems and help colleagues.

• A solid understanding of Windows, Microsoft 365, basic networking, and hardware configuration, backed by a genuine eagerness to learn and develop.

• Strong problem-solving abilities, excellent organisation, and the ability to work independently while knowing when to seek guidance.

• Desirable Extras. Previous experience on an IT helpdesk/service desk or certifications such as CompTIA A+ or Microsoft equivalents.

• £22,000 - £26,000 depending on experience.

• Direct mentoring from the IT Infrastructure Manager, offering clear progression and broad technical exposure.

• A vibrant, collaborative site-based culture within an essential, thriving industry.