Junior IT & Communications Engineer

As a Junior IT & Communications Engineer, you will support customers with a wide range of IT and communications technologies. You’ll combine traditional IT support with hands-on engineering work, assisting with installations, configurations and customer projects.

Your responsibilities will include:

• Providing 1st and 2nd line technical support to internal and external customers.
• Troubleshooting issues across Windows devices, Microsoft 365 and business applications.
• Supporting Microsoft Teams, Teams Phone, Teams Rooms and unified communications technologies.
• Assisting with the installation and configuration of IT and communications solutions.
• Supporting onsite installations including meeting room equipment, displays, networking hardware and structured cabling.
• Preparing, configuring and testing equipment before customer deployment.
• Supporting senior engineers on customer projects and technical installations.
• Maintaining accurate technical documentation.
• Responding to support requests within agreed service levels.
• Escalating complex technical issues when required.
• Developing your technical knowledge through vendor training and practical experience.
• Providing a professional, friendly and customer-focused service.

The role will involve travelling to customer sites across the UK, including occasional overnight stays where required.

We are looking for someone who is passionate about technology and keen to build a career within IT and communications engineering.

You will ideally have:

• A genuine interest in IT and technology.
• Good knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of computer networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A positive attitude and willingness to learn.
• The ability to work well independently and as part of a team.
• A full UK driving licence.

Desirable Experience

It would be beneficial if you have experience with:

• IT support, service desk or engineering environments.
• Microsoft Teams, Teams Rooms or business telephony.
• Networking equipment such as switches and firewalls.
• Structured cabling or hardware installations.
• Microsoft or vendor certifications.
• An IT qualification, apprenticeship or relevant technical training.

The company offers a competitive benefits package, including:

• Full equipment provided to help you perform at your best.
• Free training and development opportunities.
• Clear career progression opportunities.
• Pension scheme.
• Wellbeing programme.
• Death in service benefit.
• Social events.
• Free parking.

If you are passionate about technology and looking for an opportunity where you can develop your skills, gain hands-on experience and grow your career, we would love to hear from you.

Pay: £24,000.00-£29,000.00 per year

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

We are working with a fast-growing technology business that is looking for a Junior IT & Communications Engineer to join their team. This is a fantastic opportunity for someone early in their IT career who wants hands-on experience across IT support, networking, unified communications, AV technology and customer-facing engineering.

You’ll join an established organisation with over 25 years of experience delivering innovative business communication and collaboration solutions to customers across the UK and internationally. With a strong focus on technical development, training and progression, this role offers the opportunity to learn from experienced engineers while building a long-term career within the industry.