Applications Support Engineer (IT)

A highly skilled and experienced IT professional is required to join our team to provide technical expertise in supporting and maintaining business-critical applications across multiple INEOS businesses. This position provides implementation, maintenance and troubleshooting for a diverse range of business applications, from desktop client software through to large-scale enterprise systems, operating across a wide variety of technologies within a Microsoft Windows environment

The successful candidate will help to ensure application stability, security, and performance while driving continuous improvement to meet agreed Service Level Agreements and business objectives, safeguarding systems against cyber threats and ensuring compliance with digital security and legislative requirements. You will also play a key role in managing incidents and contributing to projects that enhance application reliability and business continuity.

Key accountabilities

• Implement and sustain IT applications systems and services to achieve business goals for availability, reliability, security, functionality and cost while meeting the growing needs for digital security and legislative compliance to meet Service Level Agreements (SLA).

• Define / develop, test & implement both in-house developed & third-party applications to meet business defined requirements and ensuring they comply with best practice and group Cyber Security standards.

• Regular review and prioritisation of incoming support issues to ensure resolution within a timely manner.

• Actively assist in the management and resolution of any unplanned application outages.

• To create & maintain IT Applications Team support documentation & technical standards procedures to ensure continuity of IT services.

• To implement continuous service improvement initiatives as directed by IT Applications Team Lead.

• To participate in IT Applications Team projects ensuring that they are delivered on time, on budget and meet the stated business requirements.

Special features

• Role involves participation in the IT Incident Management and Application Team out of hours on call rota.

• Bachelor or Master in a technical, business or IT discipline or equivalent experience.

• Self-starter, with strong team-working, influencing, communication and other interpersonal skills.

• Be proficient with supporting and troubleshooting desktop applications hosted in a Windows environment.

• Experience in supporting enterprise client server and web based applications in a Windows environment.

• Have prior experience in the installation, testing and support of bespoke developed & 3rd party purchased software applications.

• Be able to provide support for small sized projects tasks to ensure they are delivered on time, within budget and meet the stated business requirements.

• Create and maintain support documentation & standard operating procedures to ensure that they are up to date and conform to requirements.

• Have the ability to organise and prioritise requests/incidents.

• Be able to work to and maintain IT processes & standards, including IT change management.

• Be able to undertake remote support as a member of the IT Apps Team On Call rota.

Desired:

• Experience in the Oil and Gas sector.

• Coding skills using languages such as VBScript, VBA, JavaScript, PowerShell and MS-DOS.

• An awareness and understanding of software licensing agreement maintenance.

• Experience of IT service management tools.

• Working knowledge of one or more of ASP, .NET, Apex and MS Access.

• Working knowledge of web and application servers including Microsoft IIS, Oracle WebLogic, IBM WebSphere, Apache Tomcat, and JBoss.

• An understanding of networking to troubleshoot connectivity issues affecting application performance (DNS, proxy, SSL).

• Experience of supporting document management systems such as SharePoint Online and Alfresco.

• Familiar with developing SharePoint solutions using the SharePoint Framework, with experience in Power Apps, Power Automate and Power BI.

• An understanding of MS Azure, secure authentication via Azure AD, Azure DevOps and ADF pipelines.

• Experience with Snowflake or other cloud computing platforms.

• Experience of business intelligence, visualisation and reporting tools such as Business Objects, QlikView, QlikSense, Birt, SSRS and Power BI.

• Familiarity of databases such as Oracle (11g and above) and SQL Server (2014 and above) and database programming languages such as SQL, PL/SQL and T-SQL.

A truly global company, INEOS comprises of numerous businesses with sites in countries throughout the world. We also encompass a wide range of consumer brands and sports interests.

Grangemouth remains one of INEOS’ key sites in the UK and is home to world scale manufacturing plants - offering a unique environment in which to grow your skills, knowledge and competencies within the petrochemical sector.

We are engineering a strong future for our site, based on a highly skilled, experienced workforce and a portfolio of essential products that underpin a sustainable, low carbon future for all. We are entrepreneurial. We love to find new ways of doing things. Whether that’s through improving the energy efficiency of our plants, developing new ways of working or delivering on our net zero promises. And we’re proud to be doing this in Scotland.