Supplier Helpdesk Specialist

Are you a P2P process pro with a passion for problem-solving? Join our team as a Supplier Helpdesk Specialist! In this 100% remote contract role, you’ll be the primary point of contact guiding suppliers through onboarding, invoicing, payment status, and portal support (SAP/Ariba/Coupa). If you thrive in fast-paced environments, love helping people, and have 1-3 years of AP, procurement, or vendor support experience, apply today to sharpen your skills and elevate your career!

salary: $16 - $20 per hour shift: First work hours: 8 AM - 4 PM education: Bachelors

Responsibilities

The Supplier Helpdesk Specialist serves as the primary point of contact for suppliers regarding inquiries related to onboarding, invoicing, payments, and system access.

This role ensures timely and accurate resolution of supplier issues while maintaining a strong focus on customer service, process compliance, and continuous improvement.

• Serve as the first point of contact for supplier inquiries via phone, email, or ticketing system.
• Provide accurate and timely responses related to supplier registration, invoice submission, payment status, and procurement processes.
• Troubleshoot and resolve system access or portal-related issues (e.g., supplier onboarding platforms, invoicing systems).
• Escalate complex or high-priority issues to appropriate internal teams (Procurement, Accounts Payable, or IT) for resolution.
• Maintain accurate documentation of all interactions and resolutions in the helpdesk tracking system.
• Monitor open tickets to ensure SLAs and quality standards are met.
• Support supplier education efforts, including providing guidance on system use and process requirements.
• Identify recurring issues and contribute to process improvements or knowledge base updates.
• Collaborate with internal stakeholders to ensure end-to-end supplier experience is efficient and consistent.
• Prepare periodic reports on helpdesk activity, issue trends, and resolution performance.

Skills

• Help Desk
• Customer Service

• Accounts Payable Qualifications

• Years of experience: 2 years

• Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. , The Supplier Helpdesk Specialist serves as the primary point of contact for suppliers regarding inquiries related to onboarding, invoicing, payments, and system access. This role ensures timely and accurate resolution of supplier issues while maintaining a strong focus on customer service, process compliance, and continuous improvement.

• Serve as the first point of contact for supplier inquiries via phone, email, or ticketing system.
• Provide accurate and timely responses related to supplier registration, invoice submission, payment status, and procurement processes.
• Troubleshoot and resolve system access or portal-related issues (e.g., supplier onboarding platforms, invoicing systems).
• Escalate complex or high-priority issues to appropriate internal teams (Procurement, Accounts Payable, or IT) for resolution.
• Maintain accurate documentation of all interactions and resolutions in the helpdesk tracking system.
• Monitor open tickets to ensure SLAs and quality standards are met.
• Support supplier education efforts, including providing guidance on system use and process requirements.
• Identify recurring issues and contribute to process improvements or knowledge base updates.
• Collaborate with internal stakeholders to ensure end-to-end supplier experience is efficient and consistent.
• Prepare periodic reports on helpdesk activity, issue trends, and resolution performance.

• Help Desk
• Customer Service
• Accounts Payable

none

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.