Sprinklr Platform Administrator

This role involves administering and configuring a social media management platform to support business operations. Based in Hanover, MD, this contract position requires collaboration with stakeholders to implement scalable solutions, monitor performance, and ensure optimal system availability. The position involves working with a leading social media management technology., * Administer and configure user access, roles, and permissions.

• Collaborate with stakeholders to gather requirements and implement solutions.
• Monitor performance, troubleshoot issues, and manage incidents.
• Develop and maintain reports and analytics to track KPIs.
• Establish governance, maintain documentation, and conduct user training.

• Experience in administering social media management platforms.
• Strong troubleshooting and incident management skills.
• Ability to develop and maintain analytics and reports.
• Experience in conducting user training and maintaining documentation.
• Knowledge of compliance with security and privacy standards.