Exchange & SaaS Support Engineer

The Exchange and SaaS Support Engineer’s role is to participate in the overall management and end-user support of Messaging and SaaS offerings. This position will provide support to our end-user population for Exchange Online, Outlook, Teams, and OneDrive, including license administration. Experience with other Microsoft 365 components is a plus., * Provide Tier-2 end-user support for Messaging and SaaS based end-user tools, including Exchange Online, Outlook, MS OneDrive, Microsoft Teams policy application, and Box.

• Manage message archiving, retrieval, and deletion.
• Perform mailbox maintenance and access management.
• Develop and maintain process and environment documentation.
• Automate ServiceNow tickets.
• Participate in on-call rotations.

• 2+ years of experience providing end-user support for Microsoft applications, specifically Outlook and MS Teams.
• 2+ years of experience in basic Box administration and end-user troubleshooting.
• 1-2 years of experience working with ServiceNow.
• 1-2 years of experience administering and supporting OneDrive.

Technical Skills:

• 1+ years of experience creating and modifying PowerShell scripts to automate recurring tasks.

Preferred Qualifications

• Relevant, current technical certifications are encouraged.
• Strong customer service presence.
• Ability to troubleshoot potentially complex issues that involve working with other teams.
• Desire to learn new technologies in the cloud space.
• Hands-on experience working in complex infrastructure environments in a highly regulated industry., We are looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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